Job summary The telephone based Mental Health Triage Service, 111 Press 2 service within Cardiff and the Vale, has been integrated into the existing 111/ CAV24/7 service, for people in mental health distress. It provides access to mental health support 24 hours a day and 7 days a week, 365 days of the year. It isdelivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome. Individuals using 111 Press 2 are of all ages, and can present with a broad range of mental health presentations including common mental health conditions for example anxiety, low mood, emotional distress, and acute/major mental illness conditions such as psychosis, bipolar disorder, high risk suicidal behaviours. If you are educated to degree level or equivalent and have evidence of Continuing Professional Development in an area of mental health, as well as having experience of providing mental health and wellbeing support, we would love to hear from you. The ability to work autonomously, using your own initiative as well as being a part of a team is essential. You will need to be flexible in your working patterns to meet the service need, which will include out of hours, bank holidays and weekend working. Main duties of the job As a Band 5 Mental Health and Wellbeing Practitioner, you will be providing an all-age service offering high quality telephone triage, guidance, advice and onward referrals, for individuals presenting in mental distress or acute crisis, using a range of psychological interventions and skills. You will be an experienced and confident practitioner who can provide individualised care in line with the organisations core values and behaviours to deliver a safe and efficient service to those accessing it, using a range of therapeutic skills. The wellbeing Practitioner will work under the guidance of a Senior Mental Health Clinician, and when necessary, escalate the call to the relevant registrant, clinician, service or organisation, whilst confidently managing the transition in collaboration with the relevant person/people. Where the caller requires more support than can be offered by the Mental Health & Wellbeing Practitioner, provide accurate information regarding local services that people can access, so that appropriate and continued support is made available. Be trauma informed and be aware of the social determinants of mental health when developing a support and safety plan with each person accessing the service. The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply About us Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Our mission is "Caring for People, Keeping People Well", and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community. Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 5 Salary £30,420 to £37,030 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 001-AHP016-0225 Job locations Cardiff Royal Infirmary Glossop Road Cardiff CF24 0JT Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Person Specification Qualifications Essential Educated to degree level standard or equivalent level of experience. Awareness of social determinants of mental health and wellbeing An understanding of common mental health and neurodevelopmental conditions. A good understanding of the barriers and challenges that people with serious mental health issues face. Desirable An understanding of the services that are available within the area to support people who may present in mental health crisis. An understanding of the need to use evidence-based psychosocial interventions. Experience Essential Experience of providing mental health or wellbeing support to people in mental distress. Experience of working autonomously and using own initiative. Experience of prioritising tasks within a busy and pressured environment. Experience of utilising evidenced based psychosocial interventions. Experience of working within a multi-disciplinary team, and/or collaboratively with other organisations/agencies. Desirable Experience of providing telephone assessment/support. Experience of working in NHS Primary Care Services/mental health settings/ care homes/ in-patient services Aptitude & abilities Essential To work well within a team and foster good working relationships. Strong and adaptable communication skills to suit varying environments and situations (written and verbal). Ability to think laterally and prioritise effectively. Ability to communicate and work in settings in which the atmosphere may be highly emotive. Desirable Ability to speak Welsh. Ability to work with interpreters. Competent in assessment of risk. Ability to work independently within the boundaries of clinical supervision. Other Essential Ability to use supervision and personal development positively and effectively. Willingness to be flexible with working hours to cover a 24/7 (and to work some bank holidays) shift pattern. Person Specification Qualifications Essential Educated to degree level standard or equivalent level of experience. Awareness of social determinants of mental health and wellbeing An understanding of common mental health and neurodevelopmental conditions. A good understanding of the barriers and challenges that people with serious mental health issues face. Desirable An understanding of the services that are available within the area to support people who may present in mental health crisis. An understanding of the need to use evidence-based psychosocial interventions. Experience Essential Experience of providing mental health or wellbeing support to people in mental distress. Experience of working autonomously and using own initiative. Experience of prioritising tasks within a busy and pressured environment. Experience of utilising evidenced based psychosocial interventions. Experience of working within a multi-disciplinary team, and/or collaboratively with other organisations/agencies. Desirable Experience of providing telephone assessment/support. Experience of working in NHS Primary Care Services/mental health settings/ care homes/ in-patient services Aptitude & abilities Essential To work well within a team and foster good working relationships. Strong and adaptable communication skills to suit varying environments and situations (written and verbal). Ability to think laterally and prioritise effectively. Ability to communicate and work in settings in which the atmosphere may be highly emotive. Desirable Ability to speak Welsh. Ability to work with interpreters. Competent in assessment of risk. Ability to work independently within the boundaries of clinical supervision. Other Essential Ability to use supervision and personal development positively and effectively. Willingness to be flexible with working hours to cover a 24/7 (and to work some bank holidays) shift pattern. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cardiff and Vale University Health Board Address Cardiff Royal Infirmary Glossop Road Cardiff CF24 0JT Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)