We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.
What you will do:
1. Accountable for managing the day to day operations of the IT Application Support function, ensuring it is secure and cost effective through strong working relationships with all service providers.
2. Lead a team of managers and technical analysts supporting Application Support service.
3. Ensure processes and controls are robustly managed and executed within the SLA and KPI’s.
4. Managing suppliers and third parties providing IT support and Services ensuring costs are managed within the provisioned budgets.
5. Build a clear strategy and plan to enhance and improve the Application Support team service back to the business.
6. Implementing the service improvement plans for the Application Support team.
7. Accountable for maintaining and monitoring risk and controls, ensuring the bank security & policies are upheld.
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
What you will need:
1. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.
2. Proven track record in managing Tech Application services and understanding of infrastructure (AWS, Azure, Private Cloud).
3. ITIL or equivalent experience.
4. Strong leadership skills.
5. In-depth knowledge of the Application life cycle & maintenance strategy.
6. The ability to manage supplier relationships.
Our promise to you…
1. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
2. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
3. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
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