Customer Care Advisor – 4-Month Contract (Possibility for Permanent) We are currently looking for an experienced Customer Care Advisor to join our team on a 4-month contract with the possibility of a permanent position. If you have a passion for customer service and have experience in aftercare roles, this could be the perfect opportunity for you Role Details: Contract Length: 4 months (with the potential for a permanent role) Working Hours: Monday to Friday, 11:00 AM – 3:00 PM (Flexible on hours within this window) No Weekend Work Primarily Home-Based (with occasional visits to offices in Perton, Acton Gate, Telford, and Shrewsbury) Key Responsibilities: Provide exceptional aftercare support to customers, addressing any issues or queries post-purchase. Handle a variety of customer concerns in a professional, empathetic, and timely manner. Maintain communication with customers throughout the resolution process, ensuring satisfaction at each stage. Work closely with other teams to resolve any service or product-related issues. Record and document all customer interactions for future reference. Ensure that all company procedures and policies are adhered to while managing customer care requests. Requirements: Minimum 3 years of experience in a customer care or aftercare role. Excellent communication skills, both written and verbal. Ability to manage customer expectations and resolve complaints effectively. Proficient in using CRM systems and office software. Ability to work independently with minimal supervision. Organized and self-motivated, with a keen eye for detail. What We Offer: Competitive pay Flexible working hours within the set window of 11 AM – 3 PM Monday to Friday. No weekend work required. The possibility of the role becoming permanent based on performance and business needs. Primarily home-based with the flexibility to work from offices in Perton, Acton Gate, Telford, and Shrewsbury when needed. If you have a proven track record in customer care and are looking for a flexible and rewarding role, we'd love to hear from you