EL/PL Team Leader Salary : up to £50k depending on experience Location : Liverpool/Hybrid working Our client, a well respected Law firm based in Liverpool is seeking an experienced EL/PL Team Leader to oversee and manage the day-to-day operations of the EL/PL team. The successful candidate will be responsible for leading a team of claims handlers, ensuring the efficient handling of claims. This role requires a strong understanding of EL/PL, exceptional leadership skills and a commitment to risk management and legal compliance. Key Responsibilities: Lead, motivate, and support a team of EL/PL claims handlers, ensuring high performance. Provide coaching, mentoring and support to the team. Conduct performance reviews, set individual's goals and support learning and professional growth within the team. Monitor and maintain quality control over claim outcomes, ensuring that all claims are handled compliant manner. Ensure that all necessary documentation and case files are properly maintained and compliant with internal audits and external regulations. Review claims including technical claims ensuring accuracy and assist the team in complex or higher value claims. Act as the main point of contact for key clients, stakeholders, and any third parties. Resolve any issues/complaints from clients, providing solutions that protect the company's reputation and the client's interest. Experience: Minimum of 5 years experience handling EL/PL claims handling, with at least 3 years in a supervisory/team leader role. Proven track record of managing a team with expertise in EL/PL claims and legal frameworks. Skills: Strong leadership and people management skills, with the ability to coach, motivate and develop a high-performing team. In-depth knowledge of EL/PL policy and procedure, claims processes, and relevant legal regulations. Excellent communication and negotiation skills. Strong analytical abilities and attention to detail. Ability to manage multiple priorities and meet deadlines. Benefits: Company pension Generous bonus scheme Annual leave purchase scheme Loyalty based annual leave scheme Career Development This is a fabulous opportunity to lead a great team of Claims Handlers and join a fabulous company during an exciting period of growth. If you're interested in hearing more then Apply for this role today and one of our Consultants and if you're successful then one of our Consultants will give you a call within 5 working days to discuss your application further.