Overview
Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you…
We require a Contract Coordinator to join us on a permanent basis, at our Cirencester site.
You will be consistently delivering the company's service expectations successfully across all key areas, liaising with and supporting clients and working closely with external and internal departments to do so.
You will take responsibility for the performance of accounts with the Account Manager to deliver the elements of the contract, ensuring client satisfaction and abiding by the following responsibilities and duties.
Responsibilities
Key Accountabilities:
* Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service.
* Receiving & responding to enquiries & new job e-mails from existing customers.
* Accurate & full recording of job requirements and priority on in-house software and client portals.
* Taking ownership of customer queries to offer first contact resolution where possible.
* Handle Customer Support Centre administrative duties, including monitoring team inboxes.
* Liaison with various internal departments and external contractors to obtain relevant job updates and ETA’s.
* Working to pre-determined daily / weekly / monthly team jobs.
* Communicate with contractors for outstanding job updates.
* Work closely with Management to achieve both client and business objectives.
* Monitor KPI performance and follow up as required.
Qualifications
To succeed in this role you will ideally have experience within Customer Services, excellent communication skills, and a flair for great service. In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well-organised with the ability to process data quickly and accurately while supporting team members.
If you have a ‘can-do’ attitude, are flexible, and possess great listening and problem-solving skills, and have experience within either call centre or any type of retail sector, then we want to hear from you!
Benefits
* Salary: £27,040 per annum
* 25 days annual leave, plus bank holidays
* Up to 4% discretionary bonus scheme, subject to achievement of targets
* Group personal pension scheme of matched contributions between 5% and 6%
* Life Assurance
* Funded Training Sponsorship Scheme
* Cycle to Work Scheme
* Health Cash Plan
* Up to 10% off B&Q/ Trade Point
* 20% off Nuffield Fitness and Wellbeing Centres
Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.
Requisition ID
2024-6300
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