[Guest Relations Ambassador - Bicester Village - Permanent/Full Time]
Something Extraordinary Every Day
As our Guest Relations Ambassador, you will work in The Apartment, supporting all events and VIP visits at Bicester Village. Your role involves representing Bicester Village as a Hospitality Ambassador, ensuring guests receive 5-star luxury service, and promoting our services and activities.
Responsibilities include:
1. Opening and closing The Apartment to 5-star standards, ensuring guest readiness and attention to detail.
2. Managing the events calendar for upcoming weeks/months.
3. Providing an exceptional visitor experience as a luxury ambassador.
4. Collaborating with management and Private Client Services for guest clienteling.
5. Supporting F&B services, listening to guest preferences and dietary needs.
6. Promoting concierge services like Hands-free Shopping, valet parking, and airmiles redemption.
7. Marketing current exhibitions, retail campaigns, and partnerships.
8. Providing insights on brands, offers, and promotions within the Village.
9. Adhering to Bicester Village standards, procedures, and policies.
Candidate Profile:
* Experience in guest relations, concierge, or VIP events in luxury environments such as hotels, retail, or events.
* Passion for high standards in service and hospitality.
* Understanding of luxury customer profiling.
* Engaging, proactive, team-oriented, and autonomous.
* Knowledge of branding.
* Excellent communication and interpersonal skills.
* Impeccable grooming and presentation.
* Proficiency in Microsoft Office Suite.
* Fluency in English; additional languages like Mandarin, Arabic, or Russian are a plus.
About Us:
The Bicester Collection comprises leading luxury shopping destinations committed to creating memorable experiences. Our vision is to be the world's best shopping destination, driven by our core values of authenticity, innovation, passion, critical thinking, and vision.
Benefits:
* 25 days annual leave plus UK Bank Holidays, birthday leave, and additional leave for special occasions.
* Comprehensive health and wellbeing benefits, including private healthcare, insurance, and wellness schemes.
* Employee discounts, referral bonuses, and career development opportunities.
Join Us:
We are a diverse and inclusive team of 1,200 colleagues from 50 nationalities. We welcome everyone to be part of our family and invite you to live your story with us.
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