We’re looking for a skilled administrative professional with extensive experience of working within a mortgage brokerage, to join a well-reputed financial consultancy based in Kettering. The successful applicant will provide seamless clerical support to Mortgage Advisors by producing a range of clear and accurate documentation and correspondence which is fully compliant with internal processes as well as meeting provider and regulatory requirements. £27,000 (FTE; part-time salary will be pro rata) Full-time Monday to Friday 9am-5pm 35 hours per week OR part-time 20-24 hours per week Free parking 25 days holiday plus bank holidays Duties and responsibilities: Managing incoming and outgoing postal processes Answering the phone and the door, welcoming visitors and preparing refreshments as necessary Booking appointments for advisers in Google diary Liaising with Mortgage providers and clients to ensure the smooth processing of mortgage applications Contacting Insurance Companies and clients to ensure policies are in force as appropriate Producing suitability letters for protection cases as appropriate Keeping the company database up to date, reviewing any tasks allocated to you on a daily basis Ensuring registers and logs updated and reviewed regularly Taking ownership of client queries in order to provide prompt resolutions Communicating with colleagues on compliance matters as they arise Assisting with any administrative or office based tasks as deemed appropriate Participating in any seminars and events arranged by the organisation when required Skills and experience required: Extensive previous experience in a similar administrative role within a mortgage brokerage Experience of working with a variety of financial providers IT proficient, with a good working knowledge of Word, Excel and internal CRM / database systems Excellent communication skills, both verbally and in writing. Skilled in time management, organisation and prioritisation. Works with a positive and proactive and problem-solving approach Enjoys working as part of a collaborative team