We are seeking an exceptional Regional Director of Sales for Maybourne properties in London to join the Maybourne Hotel Group Sales team.
What will you write in your Maybourne story?
Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera, The Emory and Surrenne.
At Maybourne, it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.
We are building on the reputation of our heritage properties by realizing a global vision to lead the future of luxury, curating distinctive and enriching experiences.
Who thrives here?
You are passionate about our work that drives us to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to detail to anticipate what others need. You are looking for a career, not a job.
Main Duties & Responsibilities
Based in London, the Regional Director of Sales is predominantly accountable for achieving the budget in the B2B segments (Consortia, Group, Events). By working collaboratively with Global Sales, Marketing, Revenue, and Communications and the property GMs, Events and the operational teams, the Regional Director of Sales proactively sources incremental new business while increasing the share of established accounts.
Main responsibilities of the role include but are not limited to:
1. Develop and implement comprehensive sales strategies and action plans to drive revenue growth for all four London hotels, aligning with Global Sales.
2. Lead and manage the regional sales team, providing guidance, mentorship, and professional development opportunities.
3. Monitor market trends, competitor activity, and customer needs to identify new revenue opportunities and market shifts.
4. Ensure seamless collaboration between the regional and global commercial teams to optimize occupancy and average room rates.
5. Establish and oversee the achievement of sales targets, including room revenue, from the Consortia, Corporate and MICE segments and other revenue streams.
6. Focus on increasing revenue from London-based accounts, partners, and high-net-worth clientele.
7. Proactively pursue new business opportunities in the local market and work closely with Global Sales for international opportunities.
8. Cultivate strong relationships with VIP clients, corporate accounts, luxury travel advisors, and event planners.
9. Represent the London hotels at Maybourne and attend events at international luxury travel trade shows, client events, and industry conferences.
10. Host familiarization trips, on-property site inspections, and entertainment with key bookers in London.
11. Ensure accurate Sales Force inputting and optimize the tool.
12. Maintain detailed product knowledge of all accommodation, conference, and event facilities.
13. Collaborate with the global brand marketing team to align sales efforts with the Maybourne brand.
14. Attend revenue strategy meetings and initiate tactical plans to address budget shortfalls.
15. Educate the on-property team on Maybourne Illustrated to grow the hotel’s presence in existing and emerging B2B markets.
16. Complete a monthly report on sales performance with business results and commentary.
17. Use data-driven insights to adjust sales strategies and manage performance KPIs.
18. Prepare and present comprehensive business reviews with market analyses and evidence.
Successful candidates for our Regional Director of Sales opportunity will:
1. Have previous experience within a hotel corporate group sales environment.
2. Possess an excellent telephone manner, verbal and written English.
3. Have strong organizational and time management skills.
4. Demonstrate strong customer care skills and attention to detail.
5. Exhibit a high standard of personal presentation with a confident, professional demeanor.
6. Be a team player who is an avid learner, adaptable, and has exceptional interpersonal and communication skills.
7. Show a commitment to consistent quality in our products and services.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Seniority level
Director
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitality
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