Deputy Premium Operations Manager - The O2
Basic Salary: £55,000
Who We Are:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events, including venues such as Wimbledon, Twickenham, Edgbaston, and Tottenham Hotspur.
We are culinary champions, passionate about sustainably sourced great food and drink, coupled with exceptional service. Sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.
We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
Benefits:
* Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
* Aviva Digicare - Free annual healthcare check
* Exclusive Benefits & Wellbeing site (Perks at Work)
* Entertainment discounts - up to 55% off cinema tickets
* Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
* Travel discounts - Discounts with holiday companies such as TUI and Expedia
* Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
* Meals on duty
* Vodafone discounts
* Pension scheme and Life Assurance
* Employee Assistance Programme
* 23 days + BH's and additional day off for your birthday
* 2 days additional leave, following return from Maternity leave during first year back
* Competitive and supportive family benefits
* Day off for baby's first birthday
* Holiday purchase scheme
* On-going training & development and career pathways
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
Role Purpose:
To assist the Premium Operations Manager and deputise in their absence in ensuring the highest possible delivery of hospitality in all premium outlets and areas within the venue.
You will assist the Premium Operations Manager in ensuring consistent and exceptional product quality and service standards to achieve and exceed department targets and grow our reputation for celebrated customer experiences.
Your area of responsibility covers several exceptional entertainment and dining concepts from members areas, a la carte restaurants, private suites to fast-paced bars and lounges.
You will assist the Premium Operations Manager in delivering a business that is guest-focused, sustainable, exciting, innovative, and profitable.
Key Responsibilities:
Operational Standards & Efficiency:
* Assist the Premium Operations Manager in overseeing service throughout all Premium areas, leading by example and establishing a visible presence.
* Ensure an outstanding guest experience in all Premium outlets in the venue.
* Identify areas for process or product improvement and implement strategies to enhance operational efficiency.
* Assist in overseeing staffing levels and payroll cost analysis.
* Collaborate with other departments and managers to streamline workflows and implement best practices.
* Conduct thorough assessments of current processes and systems to identify areas for improvements.
Financial Analysis and Reporting:
* Assist the Premium Operations Manager with financial analysis and feasibility studies for potential venue projects.
* Monitor and analyse the financial performance of existing locations, identifying areas for improvement and growth.
* Generate reports on project progress, financial status, and key performance indicators as required.
Stakeholder Engagement:
* Assist the Premium Operations Manager in preparing for and attending all client premium meetings monthly.
* Engage and communicate with stakeholders at all levels to build awareness and support for change efforts.
* Foster a collaborative culture that encourages input and feedback from diverse stakeholders.
People:
* Work closely with the management team to develop and sustain a high level of team energy and engagement.
* Conduct regular performance reviews and talent management/succession planning activity.
* Ensure effective team communication flows throughout the venue.
* Ensure that any required training and development is delivered in line with any transformation projects.
Person Specification:
* A naturally confident leader, with senior management experience to inspire large operational teams.
* Confidently able to manage a mixed portfolio of outlets and business functions.
* Positive and passionate focus on food - a natural flair for hospitality.
* Excellent communication skills.
* Experience of working with a client group.
* Previous P&L accountability and evidence of commercial nous.
* Exudes confidence, energy, and charisma.
* Can effectively switch between being the leader and a team player.
* Structured approach but also demonstrates flexibility and agility.
* Calm and resilient, not deterred by unforeseen challenges.
* Problem-solving skills.
* Willing to work evenings and weekends as required.
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