Deputy Premium Operations Manager - The o2
Basic Salary: £55,000
Who We Are: Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions - it's what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service, is key to creating legendary experiences. Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.
We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
Benefits Include:
1. Medicash - Healthcare benefits, including dental, optical, and therapy treatments (includes up to 4 dependent children)
2. Aviva Digicare - Free annual healthcare check
3. Exclusive Benefits & Wellbeing site (Perks at Work)
4. Entertainment discounts - up to 55% off cinema tickets
5. Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
6. Travel discounts - Discounts with holiday companies such as TUI and Expedia
7. Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
8. Meals on duty
9. Vodafone discounts
10. Pension scheme and Life Assurance
11. Employee Assistance Programme
12. 23 days + BH's and additional day off for your birthday
13. 2 days additional leave, following return from Maternity leave during first year back
14. Competitive and supportive family benefits
15. Day off for baby’s first birthday
16. Holiday purchase scheme
17. On-going training & development and career pathways
18. Professional subscriptions paid
19. Financial wellbeing programme and preferred rates on salary finance products
Role Purpose: To assist the Premium Operations Manager and deputise in their absence in ensuring the highest possible delivery of hospitality in all premium outlets and areas within the venue.
You will assist the Premium Operations Manager in ensuring consistent and exceptional product quality and service standards to achieve and exceed department targets and grow our reputation for celebrated customer experiences. Your area of responsibility covers several exceptional entertainment and dining concepts from members areas, a la carte restaurants, exquisite private suites to fast-paced bars and lounges as well as a large number of suites and club rooms.
You are integral to this vision and will be passionate about creating something special. A passion for detailed planning, perfection in service delivery, knowledgeable with both food and beverage but eager to share and absorb knowledge. This is a role for someone who is passionate, knowledgeable, focuses on the guest experience each night, and shows considerable attention to detail. The successful candidate will be skilled in maximizing their team’s potential and doing things ‘the right way’.
KEY RESPONSIBILITIES:
1. Operational Standards & Efficiency: Assist the Premium Operations Manager in overseeing service throughout all Premium areas, leading by example and establishing a visible presence. Make an outstanding guest experience in all Premium outlets in the venue.
2. Financial Analysis and Reporting: Assist the Premium Operations Manager with financial analysis and feasibility studies for potential venue projects.
3. Stakeholder Engagement: Assist the Premium Operations Manager in preparing for and attending all client premium meetings monthly.
4. People: Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.
PERSON SPECIFICATION: A naturally confident leader, with senior management experience to inspire large operational teams to deliver results. Positive and passionate focus on food – a natural flare for hospitality. Excellent communication skills. Previous P&L accountability and evidence of commercial nous.
Willing to work evenings and weekends as required.
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