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Job Description
We are looking for a proactive and detail-oriented Internal Sales Support professional to join our team. In this role, you will provide exceptional administrative and customer support to ensure the smooth operation of our sales processes. You will play a vital role in supporting the external sales team, managing customer relationships, and maintaining efficient sales administration practices.
Key Responsibilities
1. Manage inbound sales calls with professionalism, enthusiasm, and a customer-first approach.
2. Support the external sales team by identifying and highlighting new sales opportunities.
3. Provide accurate product information and timely support to customers.
4. Accurately process and manage customer orders from quotation to completion.
5. Maintain and update customer records in the CRM system, ensuring all information is accurate and up to date.
6. Collaborate with internal departments to resolve customer queries and ensure seamless communication.
7. Assist in achieving company targets through efficient administrative support and proactive customer engagement.
8. Prepare reports and documentation to support the sales team’s activities.
Minimum Requirements
1. Minimum of two years’ experience working in a similar office environment.
2. Good organisational skills and the ability to prioritise tasks effectively.
3. Strong communication skills, both verbal and written.
4. Confident telephone manner and customer-focused attitude.
5. Proficiency in using office software and CRM systems.
6. Ability to work independently and as part of a team.
Qualifications & Desired Skills
1. Experience with Sage Line 50 or similar accounting software.
2. Familiarity with Salesforce CRM or equivalent.
3. Proven ability to work to and achieve targets.
4. Good communication and interpersonal skills.
5. Problem solving ability and confidence in dealing with customer requests.
6. Organisation and multi-tasking skills, high level of attention to detail.
7. Team oriented and self-motivated individual.
8. Customer centric approach, the ability to deliver high level of customer service.
9. Additional sales training or certifications are a plus.
Work Location
Unit 4 Nexus Park, Plenty Close, Newbury, Berkshire, RG14 5RL
Please send your CV and a cover letter detailing your relevant experience to Jamie Berry on jamie@beninca.co.uk.
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