Job Title: 1st/2nd Line IT EngineerLocation: Manchester City CentreSalary: Up to £30,000 DOE
Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that a valid driving license and access to your own vehicle are essential due to the need for occasional office visits.
Key Responsibilities
* Provide 1st and 2nd Line IT Support for an internal user base of 300+
* Log, triage, and resolve incoming support tickets via email, phone, and remote desktop
* Assist with software support and installation
* Build and configure devices for users
* Manage user accounts, including access and permissions
* Ensure the smooth operation of all IT equipment and infrastructure
Technical Requirements
* Experience with Active Directory / Group Policies
* Proficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint)
* Strong Windows 10/11 support skills
* Familiarity with Sentinel One AV, Mimecast, and Acronis backups
* Knowledge of VOIP services
Benefits
1. 26 days of annual leave plus bank holidays
2. Access to Perk Box vouchers
3. Priv...