Description Join the team that is partnering with Implementations, Sales, Product and Client Service to complete a full scoping of the implementation and proactively identify and remediate potential pain points ahead of go-live. As a Onboarding Manager Global Client Service Associate in Global Client Service team you will be facing clients and owning a diverse portfolio of client implementations across Corporate and Investment Bank and Commercial Bank International lines of business, covering all client and industry segments, including Multi-National Corporations, Financial Institutions, FinTech and High Growth Tech clients. You will partner with all functions within JPM Payments, have influence over the allocation of resource as it relates to executing client transactions, identify and influence delivery of process improvements in partner functions Job responsibilities Delivers projects for multiple clients simultaneously, contributing to a seamless integration into the Payments organisation Specialises in the management of highly complex deals, impact assessments and bespoke solutions Delivers of the deal expectations through every stage of the Global Client Service project lifecycle Identifies and escalates issues which could impact Client deliverables, Client satisfaction, or conflict with Operations risks and controls Owns the resolution of client impacting issues and implement framework enhancements to ensure we are continually meeting client demands Builds relationships with Sales, Product, Client Service, Implementations, Operations and Technology partners as a trusted advisor Leads continuous improvements delivering balanced solutions that consider client requirements with the broader goals of the firm in mind Required qualifications, capabilities, and skills Strong written and verbal communications skills and ability to influence across levels and organisational boundaries Strong personal organisational skills and governance disciplines are imperative to meet the core deal management deliverables Thrives in a fast-paced, client facing, team environment Able to handle multiple events and tasks, making balanced decisions to deliver against conflicting priorities Promotes a diverse and inclusive work environment, exemplifying the highest standards of ethics and integrity, respecting individuals at all levels Preferred qualifications, capabilities, and skills Understanding of the Payments business, organisation and products Payments Operations knowledge Basic project management disciplines