Job summary An exciting opportunity has arisen within our Waiting List Team. Working 37.5 hours per week as part of our waiting list team, you will be responsible for the adding of patients to elective inpatient waiting list, arranging Pre-Assessment appointments and theatre scheduling within the Trusts agreed timescale. You will be educated to 5 GCSE Level or NVQ Level 2 in Business & Administration or Customer Service or have relevant experience within a busy office environment. Previous NHS experience and knowledge of Patient Administration Systems would be advantageous but is not essential. The ability to work under pressure both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this. Excellent customer service skills are essential for this role. The successful candidate will be based at Darlington Memorial Hospital and may be required to work at other sites within the Trust, if necessary. This post includes the ability to hybrid work (office and home working) Main duties of the job You will be responsible for the day to day management of all patients listed for elective surgery. This includes making pre-assessment appointments, organising interpreters, arranging surgery dates, taking into account booking rules, urgent/routine ratios and working with clinical staff to achieve patient satisfaction. You also liaise with GP's, hospital staff and other professional bodies to ensure smooth running of the department. Enquiries should be dealt with in a prompt, responsive and courteous manner at all times to ensure patients are satisfied with the service provided by the Waiting List Team and to ensure the Trust is portrayed in a positive manner. About us If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented Full Job Descriptions can be found in the adverts supporting documents Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply. From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months) Date posted 08 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number C9439-2425-1588 Job locations Darlington Memorial Hospital NHS Trust Hollyhurst Road Darlington County Durham DL3 6HX Job description Job responsibilities Adding patients to the waiting list in accordance to local and NHS policies and procedures Manage a number of elective waiting lists within specialities operating Trust Wide ensuring efficient and effective use of theatre sessions Proactively manage patients referred for elective surgery. You must exercise initiative, judgement and knowledge whilst following policies and procedures to book patients for pre-assessment and their surgery. Working in a demanding office environment dealing with complex and sensitive information on a daily basis. Overcoming barriers on a daily basis in supporting patients that may not easily understand verbal communication due to cultural or language differences, physical or mental special needs. To use tact and persuasion to negotiate convenient surgery dates. Book interpreters for patients attending who require a language interpreter or British Sign Language interpreter. Schedule patients for surgery into the Trust theatre system. A good knowledge of medical terminology would be of benefit. Job description Job responsibilities Adding patients to the waiting list in accordance to local and NHS policies and procedures Manage a number of elective waiting lists within specialities operating Trust Wide ensuring efficient and effective use of theatre sessions Proactively manage patients referred for elective surgery. You must exercise initiative, judgement and knowledge whilst following policies and procedures to book patients for pre-assessment and their surgery. Working in a demanding office environment dealing with complex and sensitive information on a daily basis. Overcoming barriers on a daily basis in supporting patients that may not easily understand verbal communication due to cultural or language differences, physical or mental special needs. To use tact and persuasion to negotiate convenient surgery dates. Book interpreters for patients attending who require a language interpreter or British Sign Language interpreter. Schedule patients for surgery into the Trust theatre system. A good knowledge of medical terminology would be of benefit. Person Specification Special Skills & Knowledge Essential Good computer skills Experience of Microsoft packages Experience of dealing with tight deadlines and targets and the ability to work on own initiative, make informed decisions and communicate these to a team leader/manager where necessary Highly organised and have the ability to prioritise own workload Desirable Understanding of NHS performance targets NHS Medical terminology Qualifications Essential Good standard of Education with 5 C grade GCSEs (including English Language and Maths) OR equivalent experience Desirable NVQ in Level 2 Business Administration or Customer Service Special Requirements Essential Excellent interpersonal and communication skills to have an awareness of the various communication barriers Approachable and friendly Ability to maintain strict confidentiality. Attention to detail Able to travel across Trust sites to meet the requirements of the post Desirable Evidence of interacting with a wide range of people Well presented Self-reliant Experience Essential Relevant experience within an administrative role Experience of working with the general public or customer service experience Desirable Previous NHS experience i.e. Reception, Waiting List or other Administration posts Knowledge of RTT 18 week pathways Person Specification Special Skills & Knowledge Essential Good computer skills Experience of Microsoft packages Experience of dealing with tight deadlines and targets and the ability to work on own initiative, make informed decisions and communicate these to a team leader/manager where necessary Highly organised and have the ability to prioritise own workload Desirable Understanding of NHS performance targets NHS Medical terminology Qualifications Essential Good standard of Education with 5 C grade GCSEs (including English Language and Maths) OR equivalent experience Desirable NVQ in Level 2 Business Administration or Customer Service Special Requirements Essential Excellent interpersonal and communication skills to have an awareness of the various communication barriers Approachable and friendly Ability to maintain strict confidentiality. Attention to detail Able to travel across Trust sites to meet the requirements of the post Desirable Evidence of interacting with a wide range of people Well presented Self-reliant Experience Essential Relevant experience within an administrative role Experience of working with the general public or customer service experience Desirable Previous NHS experience i.e. Reception, Waiting List or other Administration posts Knowledge of RTT 18 week pathways Employer details Employer name County Durham & Darlington NHS Foundation Trust Address Darlington Memorial Hospital NHS Trust Hollyhurst Road Darlington County Durham DL3 6HX Employer's website https://www.cddft.nhs.uk/ (Opens in a new tab)