Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
Child Maintenance Service is not only undergoing a significant period of change as we drive forward our transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement.
Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers.
We are a small team designing, enabling and delivering a wide portfolio of people, capability building and learning and development related products. This post will require the individual to work collaboratively and at pace with a number of key stakeholders across our wider business and within People Development Team (PDT). We are looking for someone who is highly motivated, self – driven and has the ability to lead in an ever changing environment. Being part of this team offers an exciting opportunity to deliver creative and quality solutions and understand and enhance colleague capability by proactively reacting to the learning needs of our colleagues in a transforming environment.
Key tasks:
* Strong, effective leadership, emotionally aware, supporting the team you are part of to be innovative, adaptable and flexible.
* Support the development and delivery of capability products and services and build strong relationships with colleagues across Child Maintenance Service (CMS) and other parts of DWP.
* Identify and implement processes to enhance and further develop technical learning. Working closely with Operations to identify ways to improve learning journeys and share best practice.
* Team work and collaboration with stakeholders in finding impactful solutions to capability gaps.
* Proven experience in creating an inclusive working environment promoting good decision making and problem solving.
* Understand and contribute to CMS’s responsibility to professionalise our workforce, in particular, support build of a tailored Apprenticeships to enhance colleague experience.
* Be an integral member of the team, working closely with colleagues to lead, support and influence national strategies, design, development and implementation of changes, identifying, highlighting and resolving new issues.
* Encourage a culture of innovation, focused on adding value and giving people space to think and act creatively.
* Effective facilitation and learning delivery skills, with passion and drive via digital and Face To Face platforms.
* Take responsibility for maximising your own development and that of the team, creating a culture where good performance is praised and poor performance is challenged.
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