Insight and Engagement Co-ordinator (Midlands)
Job type: Full Time, permanent
Salary: 26,478 Per Annum
Hours: Working hours are 8 hours per day. You will be required to work outside of regular hours on occasion. This is not a regular expectation and notice will be provided. The post holder will have the ability to manage own diary around travel.
Locations: Homebased covering central areas of East of England, East Midlands and West Midlands. Applicant must be based in one of these regions.
This role requires regular travel and therefore a Full Driving License, access to your own vehicle and business insurance are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled as well as all other travel expenses.
An Enhanced DBS and Prison Clearance is required for this role. These will be completed as part of the Pre-Employment Screening process.
About Nacro: Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime. Nacro delivers the Community Accommodation Support service (CAS) which is a national service across England and Wales, providing accommodation in the community with support for adult defendants.
Primary Purpose of the Role: As the Insight and Engagement Co-ordinator, you will play a pivotal role in extracting, collating, and analysing data to support the development and delivery of effective stakeholder engagement, enhancing the quality and quantity of referrals.
Key Responsibilities:
Data Management:
* Ensure timely input of data into relevant systems, ensuring accuracy and completeness.
* Conduct both qualitative and quantitative data analysis to identify trends, insights, and areas for improvement.
* Flag any data anomalies to the relevant line manager and take corrective actions.
* Work closely with front-line colleagues and managers to collect, collate, and chase necessary data.
Stakeholder Engagement:
* Develop and nurture constructive relationships with a broad range of internal and external stakeholders, including HMPPS, courts, and local authorities.
* Assist the Insight and Engagement Lead and Strategic Relationship and Engagement Manager in maintaining the National Stakeholder Engagement Plan.
* Act as a point of contact for stakeholders, addressing queries and directing information to the appropriate teams.
Evidence Production:
* Produce evidence and information that can withstand scrutiny, contributing significantly to the development of CAS2 services.
* Coordinate, collate, and analyse feedback from service users and stakeholders, drafting comprehensive reports with actionable recommendations.
Event Organization:
* Organize and plan engagement events, ensuring all logistical details are managed efficiently.
* Support the creation of engagement and marketing materials in conjunction with the marketing team.
Diary and Activity Management:
* Manage your own diary to strategically plan and coordinate engagement activities across specific geographical areas.
* Ensure all travel is planned efficiently to maximize engagement opportunities and minimize downtime.
What We Expect From You:
Experience and Skills:
* Prior experience in stakeholder engagement and using data to identify trends and inform needs is highly desirable.
* A meticulous approach to data analysis and reporting, ensuring accuracy and reliability.
* Ability to drive and coordinate engagement and involvement activities, such as attending and facilitating events and briefings.
* Strong written and verbal communication skills, capable of liaising effectively with a variety of stakeholders at all levels.
Professional Attributes:
* Proficient in using the Microsoft Office Suite, with a willingness to learn new tools and technologies as needed.
* Capable of working in a new, remote, and agile team while proactively addressing ambiguity and adapting to an expanding service structure.
* Ensure all Health and Safety procedures are followed during engagements and events.
What You Can Expect From Us:
* Join a dynamic and supportive team dedicated to delivering results for our service users every day.
* We are committed to helping you learn and develop your career through mandatory and supplementary training.
* Enjoy excellent benefits, including a generous annual leave entitlement, an occupational sick pay scheme that exceeds statutory requirements, a cycle-to-work scheme, and more.
We are ready and waiting to receive your online application.
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