Job Description
PFH Technology are looking for a Deskside Support Engineer to join our client’s growing team in Belfast.
Objective: Provide hands on end user support, administration, installation and issue resolution for onsite for our client. This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast-moving team.
The role:
* Providing 2nd level Deskside support onsite
* Monitor and manage Deskside ticket queues
* Resolve incidents within the agreed Customer SLA with high focus on obtaining an excellent customer satisfaction rating.
* Effectively diagnosis & troubleshooting of customer devices (Win10\Office 365)
* Build and re-image customer devices through SCCM.
* Troubleshooting hardware /software/ network connectivity issues.
* Management of local customer assets
* Determine proper escalation path for non-resolved issues.
* Participate in and contribute to a dynamic IT team.
* Provide ah-hoc support for on-going projects at the request of your manager
Skills & Attributes;
* Minimum of 2 years' experience in deskside support in a corporate IT environment.
* Technical certifications in IT desirable.
* Strong Window deskside support experience - supporting Windows 10.
* Strong knowledge of MS Office/Teams/SharePoint/Bitlocker.
* PC / Laptop hardware configuration and troubleshooting.
* AD / TCP/IP Network knowledge.
* The ability to work on your own initiative and be a self-starter.
* Proven planning and organisational skills.
* Exceptional problem solving and troubleshooting skills.
* The willingness and ability to work co-operatively with others as part of a team.
* Good interpersonal and communication skills.
* Customer focused with excellent telephone manner.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.