Drive Business Success
As a Centre Manager with Halfords, the UK's leading retailer of motoring and cycling products and services, you will play a vital role in leading our teams to success. Our mission is to get the nation safely back on the move, and we're looking for someone who shares our passion for delivering exceptional customer experiences.
About the Role
This is an exciting opportunity to take your leadership skills to the next level and make a real impact on our business. You will be responsible for driving sales growth, managing high-performing teams, and ensuring excellent customer satisfaction.
Your Responsibilities
* Lead and motivate teams to achieve exceptional results
* Develop and implement strategies to drive sales growth and improve customer experience
* Manage and monitor team performance, identifying areas for improvement and implementing changes as needed
* Maintain high levels of customer satisfaction through effective communication and issue resolution
* Work closely with colleagues across the business to ensure seamless delivery of services
The Ideal Candidate
We are looking for a highly motivated and experienced leader who is passionate about delivering exceptional customer experiences. The ideal candidate will have:
1. Fantastic leadership and team management skills within the automotive or similar industry
2. Experience delivering high customer satisfaction and displaying effective management
3. Engaging and motivational coaching-based approach to team development and able to provide in-the-moment training
4. Experience of meeting compliance standards across Health and Safety
5. Experienced with high sales turnover and managing KPIs
6. Excellent communication skills, verbally and written
7. IT Proficient, with the willingness to learn in-house systems
8. Good time management
9. A current valid driving licence
What We Offer
In return for your hard work and dedication, we offer a competitive salary package, including:
* A competitive annual salary of approximately £36,000
* Average uncapped bonus of £10,800 per year (with potential to earn more)
* 5 days a week working pattern
* Earn extra with our refer-a-friend scheme – T&Cs apply
* Benefits include 5.6 weeks' annual leave, up to 50% off garage bills, discounts on groceries, shopping, insurance, days out, restaurants, and more
About Us
Halfords is the UK's largest vehicle service, maintenance and repair business, and we're part of the National Tyres and Autocare family. We're committed to creating an inclusive workplace for our colleagues and welcome applications from all backgrounds.