Otto Car is one of the UK’s fastest-growing private companies in the mobility sector. Helping to get private hire drivers on the road to ownership, our mission is to bring our loved ones home safely. With roots in London, we are expanding our reach to bring affordable, sustainable vehicle ownership solutions to drivers across the UK.
Since our humble beginnings with a single Toyota Prius nine years ago, we’ve grown into Europe’s largest fleet of electric vehicles on ride-hailing platforms like Uber and Bolt, with thousands of vehicles on the road. We’ve supported over 20,000 drivers in achieving financial independence and are proud to lead the way in helping private hire drivers transition to a greener future.
Joining Otto Car means becoming part of a fast-paced and values-driven scaleup, playing a key role in shaping our future growth and success as we expand regionally in the UK.
About the role:
The Service Manager at Otto Car will oversee the efficient operation and management of our vehicle fleet, ensuring vehicles are maintained, serviced, and repaired to meet high safety and performance standards. The role includes working closely with the maintenance and logistics teams, coordinating vehicle servicing schedules, and ensuring the availability of vehicles to meet business demand. The Service Manager will also monitor costs, compliance, and vehicle health while maintaining high customer service standards.
What you’ll be doing:
1. Fleet Management: Oversee the maintenance, servicing, and repair of the vehicle fleet, ensuring minimal downtime and maximum vehicle availability.
2. Service Scheduling: Manage and coordinate the scheduling of routine services, MOTs, and any necessary repairs across the fleet, ensuring timely execution and adherence to regulatory standards.
3. Supplier & Vendor Management: Liaise with external repair and maintenance providers, negotiate service agreements, and ensure cost-effective and quality service.
4. Fleet Compliance: Ensure all vehicles comply with local regulations, industry standards, and safety requirements, including vehicle inspections, insurance, and registration.
5. Cost Control & Budgeting: Monitor and manage the servicing and repair budget, implementing cost-saving strategies while maintaining vehicle quality and performance.
6. Team Leadership: Lead and manage the service and maintenance teams, providing direction, training, and support to achieve departmental objectives.
7. Fleet Health Monitoring: Implement and oversee vehicle condition tracking, using data analytics to predict service needs, prevent breakdowns, and improve fleet longevity.
8. Customer Service: Ensure prompt responses to vehicle breakdowns, ensuring repairs are completed quickly and to a high standard to minimise customer inconvenience.
9. Reporting: Create and present regular reports on fleet performance, service costs, and vehicle availability to senior management, including recommendations for improvements.
Qualifications & Experience:
1. Proven experience in fleet management, service management, or a similar role within the automotive or car rental industry.
2. Strong knowledge of vehicle maintenance, repair, and servicing standards.
3. Excellent organisational and problem-solving skills, with the ability to manage multiple priorities effectively.
4. Strong negotiation skills and experience working with external service providers.
5. Budget management experience and a track record of implementing cost-saving initiatives.
6. Leadership experience, with the ability to manage and motivate a diverse team.
7. Familiarity with fleet management systems and data analytics tools is a plus.
Key Skills:
1. Strong attention to detail and a proactive approach to problem-solving.
2. Excellent communication skills, both verbal and written.
3. Ability to work in a fast-paced environment and adapt to changing priorities.
4. Knowledge of local vehicle regulations and compliance requirements.
Why Join Us?
At Otto Car, we combine purpose with ambition. By joining our team, you’ll work alongside dedicated individuals from diverse backgrounds, united by a shared mission. As a bootstrapped business, we have the freedom to innovate and make meaningful impacts - both within our team and for our customers. You'll play a pivotal role in shaping the future of mobility in the UK while being part of a values-driven, fast-growing company that truly invests in its people.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Motor Vehicle Manufacturing
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