Job Summary
Band 4 Medical Secretary, Permanent Post, ENT department, 37.5 hours per week.
An exciting opportunity has arisen to join the patient administration team within the Head & Neck Clinical Services Unit!
An exciting opportunity has arisen for an enthusiastic, proactive, motivated and passionate individual to join the Head and Neck Clinical Service Unit working as a Medical Secretary, based at the LGI. This is an excellent opportunity for someone wishing to further their career development and to gain experience in a large and diverse department.
This vacancy may close before the closing date if sufficient applications are received.
Our goal is to be the best place to work, to achieve this we engage with & listen to our staff, to understand their needs. We are proud to support all individuals to work flexibly so they can maintain a good work life balance & provide support as a carer or parent. We value our diverse staff & are committed to equal opportunities & welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants & to support staff who require adjustments to ensure they can work safely.
If you would like more information about this post, please contact Craig Miles or Kirsten Maude on 0113 3923505 for an informal discussion.
Main Duties of the Job
The post holder will be expected to support the medical and management team to proactively deliver cancer performance targets and service improvement across the department.
Successful candidates will be able to demonstrate excellent interpersonal and communication skills with the ability to forge and maintain relationships. The ability to manage and prioritise a large and varied workload, quickly find solutions and to focus on critical issues when decision making are all essential.
Ideally the candidate should possess excellent secretarial skills. Patient Centre, Epro and Galaxy experience would be advantageous, but not essential.
About Us
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Date Posted
28 January 2025
Pay Scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year
Contract
Permanent
Working Pattern
Full-time
Reference Number
C9298-HAN-098
Job Locations
St. James's University Hospital
Beckett Street
Leeds
LS9 7TF
Job Description
Job Purpose
To provide a consistent and high-quality Personal Assistant (PA) service to a group of Clinicians and their teams while supervising the provision of a comprehensive medical secretarial service by a group of staff. The Senior Medical Secretary will have oversight of the referral to treatment time pathway for their consultants' patients ensuring they are managed efficiently and effectively through their agreed clinical pathways and where it is not possible that the correct escalation procedures are followed.
Job Responsibilities
* To be responsible for prioritising work, inpatient scheduling for our adult and paediatric services, typing to clinical and general administration correspondence, be the first point of contact for patients and other visitors to the department.
Knowledge, Skills and Experience Required
Qualifications
Audio typing/Word Processing Skills (RSA III) or equivalent experience (essential)
GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2 qualification) English and Maths (essential)
ECDL (desirable)
Experience
At least two years experience in a healthcare environment in a PA-based role or the equivalent experience as a Team Medical Secretary (essential)
Co-ordinating and managing a team workload; delegating and prioritising tasks as required to allow for the delivery of a high-quality service for patients while at times adhering to tight deadlines. Where not readily available the post holder will be expected to acquire the relevant skills associated with this duty within six months of commencing their post. (essential)
Using Trust systems to track and update patient journeys e.g. PAS/PPM/results and liaising with a wide range of hospital or primary care staff to ensure appropriate communication has taken place keeping all relevant groups informed of the patients journey. (desirable)
Skills & Knowledge
The candidate must demonstrate excellence and ability within the following areas:
* Interpersonal and Communication Skills (essential)
* Organisational skills and time management (essential)
* Patient focus applied to all areas of work (essential)
* Supervisory skills to support and manage the workload of a small group of staff. Where not readily available the post holder will be expected to acquire the relevant skills associated with this duty within six months of commencing their post. (essential)
* The ability to work as part of a team (essential)
* Ability to deal with patients/customers either face to face, or over the phone in an appropriate and supportive manner (essential).
* Ability to communicate sensitively with a wide range of people including patients, using tact and diplomacy (essential)
Core Values
This is a senior secretarial role and as such the individual will be expected to work independently as well as part of a team. The individual should be patient focused, professional and flexible in their approach to work. #J-18808-Ljbffr