Job summary Band 4 Medical Secretary, Permanent Post, ENT department, 37.5 hours per week. An exciting opportunity has arisen to join the patient administration team within the Head & Neck Clinical Services Unit An exciting opportunity has arisen for an enthusiastic, proactive, motivated and passionate individual to join the Head and Neck Clinical Service Unit working as a Medical Secretary, based at the LGI. This is an excellent opportunity for someone wishing to further their career development and to gain experience in a large and diverse department. This vacancy may close before the closing date if sufficient applications are received. Our goal is to be the best place to work, to achieve this we engage with & listen to our staff, to understand their needs. We are proud to support all individuals to work flexibly so they can maintain a good work life balance & provide support as a carer or parent. We value our diverse staff & are committed to equal opportunities & welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants & to support staff who require adjustments to ensure they can work safely. If you would like more information about this post, please contact Craig Miles or Kirsten Maude on 0113 3923505 for an informal discussion. Main duties of the job The post holder will be expected to support the medical and management team to proactively deliver cancer performance targets and service improvement across the department. Successful candidates will be able to demonstrate excellent interpersonal and communication skills with the ability to forge and maintain relationships. The ability to manage and prioritise a large and varied workload, quickly find solutions and to focus on critical issues when decision making are all essential. Ideally the candidate should possess excellent secretarial skills. Patient Centre, Epro and Galaxy experience would be advantageous, but not essential About us Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Contract Permanent Working pattern Full-time Reference number C9298-HAN-098 Job locations St. James's University Hospital Beckett Street Leeds LS9 7TF Job description Job responsibilities Job Purpose To provide a consistent and high-quality Personal Assistant (PA) service to a group of Clinicians and their teams while supervising the provision of a comprehensive medical secretarial service by a group of staff. The Senior Medical Secretary will have oversight of the referral to treatment time pathway for their consultants patients ensuring they are managed efficiently and effectively through their agreed clinical pathways and where it is not possible that the correct escalation procedures are followed. 3. Job Dimensions To be responsible for prioritising work, inpatient scheduling for our adult and paediatric services, typing to clinical and general administration correspondence, be the first point of contact for patients and other visitors to the department. To provide a comprehensive secretarial service to the consultant body and provide a high standard of service to patients and staff. 4. Organisation chart Business Manager Patient Services Coordinator Senior Medical Secretary Assistant PSC Team Medical Secretaries/Team Clerical Support 5. Knowledge, Skills and Experience Required Qualifications Audio typing/Word Processing Skills (RSA III) or equivalent experience (essential) GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2 qualification) English and Maths (essential) ECDL (desirable) Experience At least two years experience in a healthcare environment in a PA-based role or the equivalent experience as a Team Medical Secretary (essential) Co-ordinating and managing a team workload; delegating and prioritising tasks as required to allow for the delivery of a high-quality service for patients while at times adhering to tight deadlines. Where not readily available the post holder will be expected to acquire the relevant skills associated with this duty within six months of commencing their post. (essential) Using Trust systems to track and update patient journeys e.g. PAS/PPM/results and liaising with a wide range of hospital or primary care staff to ensure appropriate communication has taken place keeping all relevant groups informed of the patients journey. (desirable) The ability to understand and use simple Trust reports e.g. 18-week or other waiting time tracking (PTL) reports and to interpret data to allow clinical and national priorities to be met. (desirable) An understanding of the principles of data quality to ensure that work generated within the Department is of a high standard, accurate and timely. (essential) Using a variety of Microsoft office packages including word, excel and PowerPoint and e-mail (essential) Using patient information systems such as PAS (essential) and other relevant systems such as PPM (desirable) or in specific cases e.g. Oncology & Physics Mosaic (desirable). Managing multiple and complex diary schedules to provide a service that meets demand (essential) Organising and administrating meetings including the ability to take minutes (essential) Organising travel (desirable) Skills & Knowledge The candidate must demonstrate excellence and ability within the following areas: Interpersonal and communication skills (essential) Organisational skills and time management (essential) Patient focus applied to all areas of work (essential) Supervisory skills to support and manage the workload of a small group of staff. Where not readily available the post holder will be expected to acquire the relevant skills associated with this duty within six months of commencing their post. (essential) The ability to work as part of a team (essential) Ability to deal with patients/customers either face to face, or over the phone in an appropriate and supportive manner (essential). Ability to communicate sensitively with a wide range of people including patients, using tact and diplomacy (essential) Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information (essential). A detailed understanding of a wide range of policies to include the Trusts complaints procedure, National Waiting Time Standards and associated processes e.g. 5-day turnaround of clinical correspondence, 18 week wait for patients (essential). The ability to use different Trust IT systems (PAS, PPM, results server) to make an assessment of where a patient is in their journey taking corrective measures where necessary to ensure the patients next steps are appropriately booked (essential). An understanding of medical careers and rotation to support the clinical team in meeting their teaching and training requirements for junior medical staff where required (desirable). 6. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 7. Core Values This is a senior secretarial role and as such the individual will be expected to work independently as well as part of a team. The individual should be patient focused, professional and flexible in their approach to work. 8. Core Knowledge and Understanding See Knowledge/Skills and Experience above. 9. Principal duties and areas of responsibility The post-holder will: Provide a wide-ranging PA service to a group of clinicians (the number of which will be determined by Departmental requirements and the job plan commitments of the clinical team concerned). For the group of consultants responsible for, manage the flow of patients ensuring tests and/or appointments are booked within the necessary timescales escalating potential for delays to the PSC/Business Manager to ensure that prompt action is taken at all times in order to support strategic capacity/demand planning for the Organisation. At the request of the PSC and where relevant, undertake investigation for informal PALS complaints. Co-ordinate and transcribe/process responses to formal patient complaints together with the clinician ensuring that investigation outcomes are generated within the timeframe agreed with the patient. Coordinate and supervise the day-to-day activities and workload of a small team of medical secretaries (and work closely with relevant PSC/Assistant PSCs as appropriate) and any supporting clerical staff. Support the Team Medical Secretaries to ensure that service provision meets relevant quality standards. Be the departmental super-user/system administrator for voice recognition and digital dictation Take a lead in developing new systems and processes to support on-going service delivery and the maintenance of a high quality service for the patients of Leeds and beyond. Senior Medical Secretary role In managing diaries for the clinical team the post holder will be expected to co-ordinate the cancellation or alternative provision of outpatient activity ensuring the communication meets Trust targets where appropriate and escalating to the PSC/Business Manager in cases where the cancellation of clinical activity may prevent national targets from being met. Supervise a small team of medical secretaries, and related clerical support staff, including the allocation of work and the organisation of daily departmental cover. Managing and prioritising departmental workload on a day-to-day basis. On a regular basis to review relevant waiting time reports (e.g.18-week reports) for the Consultants responsible for ensuring in all cases that the next steps for the patient are identified and booked. Where this is not possible to liaise with the Business Manager/PSC for appropriate action to be undertaken. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: liaising with the relevant MDT teams about fast track patients and escalating clinically urgent patients to the relevant staff groups for action where required). Ensuring all phone calls are answered within the department during core office hours Opening and dealing with departmental post and allocating resulting work to appropriate staff. Monitoring turnaround times for clinical correspondence and taking corrective action as required, in conjunction with the assistant PSC/PSC, in order to meet 5-day turnaround standard. Participate in yearly appraisals for the team medical secretaries together with the PSC/Business Manager to support on-going staff development Providing PSC/Business Manager and Consultant staff with relevant information relating to administrative service. Take minutes at secretarial staff meetings and attending other administrative meetings as required. Undertake duties required as the administrator and super user for the digital dictation/voice recognition system including identifying new workflows, updating workflows as required, and providing general advice on the system to team secretaries. Responsible for ensuring office equipment is in working order and office supplies are maintained and replenished. Create your Score Card GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2 qualification) English and Maths Audio typing/word processing skills (RSA III) ECDL At least two years experience in a healthcare environment in a PA or similar role e.g. as a Team Medical Secretary Co-ordinating and managing a team workload Job description Job responsibilities Job Purpose To provide a consistent and high-quality Personal Assistant (PA) service to a group of Clinicians and their teams while supervising the provision of a comprehensive medical secretarial service by a group of staff. The Senior Medical Secretary will have oversight of the referral to treatment time pathway for their consultants patients ensuring they are managed efficiently and effectively through their agreed clinical pathways and where it is not possible that the correct escalation procedures are followed. 3. Job Dimensions To be responsible for prioritising work, inpatient scheduling for our adult and paediatric services, typing to clinical and general administration correspondence, be the first point of contact for patients and other visitors to the department. To provide a comprehensive secretarial service to the consultant body and provide a high standard of service to patients and staff. 4. Organisation chart Business Manager Patient Services Coordinator Senior Medical Secretary Assistant PSC Team Medical Secretaries/Team Clerical Support 5. Knowledge, Skills and Experience Required Qualifications Audio typing/Word Processing Skills (RSA III) or equivalent experience (essential) GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2 qualification) English and Maths (essential) ECDL (desirable) Experience At least two years experience in a healthcare environment in a PA-based role or the equivalent experience as a Team Medical Secretary (essential) Co-ordinating and managing a team workload; delegating and prioritising tasks as required to allow for the delivery of a high-quality service for patients while at times adhering to tight deadlines. Where not readily available the post holder will be expected to acquire the relevant skills associated with this duty within six months of commencing their post. (essential) Using Trust systems to track and update patient journeys e.g. PAS/PPM/results and liaising with a wide range of hospital or primary care staff to ensure appropriate communication has taken place keeping all relevant groups informed of the patients journey. (desirable) The ability to understand and use simple Trust reports e.g. 18-week or other waiting time tracking (PTL) reports and to interpret data to allow clinical and national priorities to be met. (desirable) An understanding of the principles of data quality to ensure that work generated within the Department is of a high standard, accurate and timely. (essential) Using a variety of Microsoft office packages including word, excel and PowerPoint and e-mail (essential) Using patient information systems such as PAS (essential) and other relevant systems such as PPM (desirable) or in specific cases e.g. Oncology & Physics Mosaic (desirable). Managing multiple and complex diary schedules to provide a service that meets demand (essential) Organising and administrating meetings including the ability to take minutes (essential) Organising travel (desirable) Skills & Knowledge The candidate must demonstrate excellence and ability within the following areas: Interpersonal and communication skills (essential) Organisational skills and time management (essential) Patient focus applied to all areas of work (essential) Supervisory skills to support and manage the workload of a small group of staff. Where not readily available the post holder will be expected to acquire the relevant skills associated with this duty within six months of commencing their post. (essential) The ability to work as part of a team (essential) Ability to deal with patients/customers either face to face, or over the phone in an appropriate and supportive manner (essential). Ability to communicate sensitively with a wide range of people including patients, using tact and diplomacy (essential) Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information (essential). A detailed understanding of a wide range of policies to include the Trusts complaints procedure, National Waiting Time Standards and associated processes e.g. 5-day turnaround of clinical correspondence, 18 week wait for patients (essential). The ability to use different Trust IT systems (PAS, PPM, results server) to make an assessment of where a patient is in their journey taking corrective measures where necessary to ensure the patients next steps are appropriately booked (essential). An understanding of medical careers and rotation to support the clinical team in meeting their teaching and training requirements for junior medical staff where required (desirable). 6. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 7. Core Values This is a senior secretarial role and as such the individual will be expected to work independently as well as part of a team. The individual should be patient focused, professional and flexible in their approach to work. 8. Core Knowledge and Understanding See Knowledge/Skills and Experience above. 9. Principal duties and areas of responsibility The post-holder will: Provide a wide-ranging PA service to a group of clinicians (the number of which will be determined by Departmental requirements and the job plan commitments of the clinical team concerned). For the group of consultants responsible for, manage the flow of patients ensuring tests and/or appointments are booked within the necessary timescales escalating potential for delays to the PSC/Business Manager to ensure that prompt action is taken at all times in order to support strategic capacity/demand planning for the Organisation. At the request of the PSC and where relevant, undertake investigation for informal PALS complaints. Co-ordinate and transcribe/process responses to formal patient complaints together with the clinician ensuring that investigation outcomes are generated within the timeframe agreed with the patient. Coordinate and supervise the day-to-day activities and workload of a small team of medical secretaries (and work closely with relevant PSC/Assistant PSCs as appropriate) and any supporting clerical staff. Support the Team Medical Secretaries to ensure that service provision meets relevant quality standards. Be the departmental super-user/system administrator for voice recognition and digital dictation Take a lead in developing new systems and processes to support on-going service delivery and the maintenance of a high quality service for the patients of Leeds and beyond. Senior Medical Secretary role In managing diaries for the clinical team the post holder will be expected to co-ordinate the cancellation or alternative provision of outpatient activity ensuring the communication meets Trust targets where appropriate and escalating to the PSC/Business Manager in cases where the cancellation of clinical activity may prevent national targets from being met. Supervise a small team of medical secretaries, and related clerical support staff, including the allocation of work and the organisation of daily departmental cover. Managing and prioritising departmental workload on a day-to-day basis. On a regular basis to review relevant waiting time reports (e.g.18-week reports) for the Consultants responsible for ensuring in all cases that the next steps for the patient are identified and booked. Where this is not possible to liaise with the Business Manager/PSC for appropriate action to be undertaken. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: liaising with the relevant MDT teams about fast track patients and escalating clinically urgent patients to the relevant staff groups for action where required). Ensuring all phone calls are answered within the department during core office hours Opening and dealing with departmental post and allocating resulting work to appropriate staff. Monitoring turnaround times for clinical correspondence and taking corrective action as required, in conjunction with the assistant PSC/PSC, in order to meet 5-day turnaround standard. Participate in yearly appraisals for the team medical secretaries together with the PSC/Business Manager to support on-going staff development Providing PSC/Business Manager and Consultant staff with relevant information relating to administrative service. Take minutes at secretarial staff meetings and attending other administrative meetings as required. Undertake duties required as the administrator and super user for the digital dictation/voice recognition system including identifying new workflows, updating workflows as required, and providing general advice on the system to team secretaries. Responsible for ensuring office equipment is in working order and office supplies are maintained and replenished. Create your Score Card GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2 qualification) English and Maths Audio typing/word processing skills (RSA III) ECDL At least two years experience in a healthcare environment in a PA or similar role e.g. as a Team Medical Secretary Co-ordinating and managing a team workload Person Specification Qualifications Essential GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2 qualification) English and Maths Audio typing/word processing skills (RSA III) or equivalent experience Desirable ECDL Skills & behaviours Essential Interpersonal and communication skills Organisational and time management skills Understanding of patient/customer focus. A detailed understanding of relevant Trust policies and procedures in particular the Complaints/PALS procedures. Supervisory skills Team working Customer care skills - verbal and oral to support dealing with patient queries Tact and diplomacy in handling sensitive and confidential information Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information. Understanding of relevant Trust standards and National Waiting Time Standards e.g. 5-day turnaround of clinical correspondence, 18-week wait for patients. Using different IT systems to make an assessment of where a patient is in their pathway and the resulting steps required to progress that patient through their journey Desirable An understanding of medical careers and junior doctor rotation Experience Essential At least two years experience in a healthcare environment in a PA or similar role e.g. as a Team Medical Secretary Co-ordinating and managing a team workload A good understanding of the principles of data quality Using a variety of Microsoft office packages including word, excel and PowerPoint and e mail Using Trust based information systems such as PAS Diary management Organising and administrating meetings Prioritising and managing workload to meet deadlines Desirable Direct contact with patients either face to face or by telephone Previous healthcare experience Using other Trust based information systems such as PPM for a variety of purposes e.g. reporting or patient pathway management Interpreting simple reports Person Specification Qualifications Essential GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2 qualification) English and Maths Audio typing/word processing skills (RSA III) or equivalent experience Desirable ECDL Skills & behaviours Essential Interpersonal and communication skills Organisational and time management skills Understanding of patient/customer focus. A detailed understanding of relevant Trust policies and procedures in particular the Complaints/PALS procedures. Supervisory skills Team working Customer care skills - verbal and oral to support dealing with patient queries Tact and diplomacy in handling sensitive and confidential information Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information. Understanding of relevant Trust standards and National Waiting Time Standards e.g. 5-day turnaround of clinical correspondence, 18-week wait for patients. Using different IT systems to make an assessment of where a patient is in their pathway and the resulting steps required to progress that patient through their journey Desirable An understanding of medical careers and junior doctor rotation Experience Essential At least two years experience in a healthcare environment in a PA or similar role e.g. as a Team Medical Secretary Co-ordinating and managing a team workload A good understanding of the principles of data quality Using a variety of Microsoft office packages including word, excel and PowerPoint and e mail Using Trust based information systems such as PAS Diary management Organising and administrating meetings Prioritising and managing workload to meet deadlines Desirable Direct contact with patients either face to face or by telephone Previous healthcare experience Using other Trust based information systems such as PPM for a variety of purposes e.g. reporting or patient pathway management Interpreting simple reports Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address St. James's University Hospital Beckett Street Leeds LS9 7TF Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)