Customer Service Agent - London / Hybrid Working £14 - £17 an hour Temporary assignment due to continue until the end of March 2025 Hybrid working, attending the office once a week The opportunity to make a difference in the lives of people with visual impairments A positive and supportive company culture On-the-job training and opportunities for professional development The satisfaction of being part of a mission-driven organisation The role of Customer Service Agent: Handle inbound calls and emails from customers with empathy and professionalism. Provide accurate and timely responses to customer enquiries. A focus on optimising supporter retention and engagement. Log all customer interactions in the system for future reference. Work closely with colleagues to resolve any customer issues that arise. Provide feedback to management on customer needs and trends. Participate in team meetings and training sessions. Uphold the values and mission of the organisation in all interactions. The ideal Customer Service Agent: Previous experience in a fast-paced customer service role, ideally within fundraising. Excellent communication and interpersonal skills. A solutions-focused mindset and the ability to think on their feet. Good organisational and multitasking abilities. Proficiency in using customer service software and tools.