Position Overview
The Scenic Supervisor is responsible for planning, designing, and implementing scenic projects for our business. They liaise directly with customers/clients to understand the brief while offering support and guidance based on their knowledge and skills. The Scenic Supervisor ensures compliance with all warehouse/scenery policies, maintains daily workspace standards, and successfully completes all daily tasks. This position supervises outbound/inbound functions, supports team member development, and ensures adequate staffing levels related to business needs. The Scenic Supervisor will report to the Warehouse Director.
Key Job Responsibilities
Team Leadership and Development
* Embrace and foster the company’s Core Values.
* See the Big Picture by driving integration with the teams across all brands and regions.
* Directly manage all day-to-day operations within the scenic department.
* Cultivate good working relationships between departments.
* Value People by promoting a culture of high performance, accountability, and continuous improvement that values learning and a commitment to quality.
* Increase operational effectiveness by managing direct reports and communicating values, strategies, and objectives aligned with organizational goals.
* Evaluate the team’s efficiency and productivity using standards and KPIs.
* Provide training and development opportunities for team members and ensure a safe work environment consistent with company values.
* Do the Right Thing by ensuring all safety practices and policies are followed.
* Main point of contact for suppliers and employees/freelancers on a day-to-day basis to ensure expectations and requirements are fulfilled.
Scenic Delivery
* Drive Results by ensuring daily tasks are completed on time.
* Design and create scenic items according to client specifications.
* Ensure the relevant paperwork, i.e., delivery/collection notes, requests, etc., are processed accordingly.
* Monitor inventory levels to maximize availability and utilization for high-demand products.
* Ensure high-accuracy physical inventory results and quality control and repair standards.
* Maintain the scenic department in a neat and organized state.
* Quote for jobs/events, and ensure that purchase orders and invoices are raised accordingly.
* Plan the booking for the onsite and workshop set builders.
Customer Service
* Deliver World Class Service by working closely with internal customers to evaluate service levels and ensure all expectations are met.
* Ensure the highest standards of service while maintaining operational efficiency and a cohesive relationship with other departments.
* Liaise with the client where necessary to source all relevant scenic details (in particular identifying exceptional requirements).
* Attend meetings and site visits when required.
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within the scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
* Sound knowledge of construction and good spatial awareness.
* Profound knowledge of drawing programs and planning tools (VectorWorks/CAD).
* EasyJob6 knowledge is an advantage.
* Previous supervisory/management experience is essential.
* Strong problem-solving skills.
* Excellent verbal and written communication skills.
* Excellent organizational and time management skills with the ability to meet or exceed multiple concurrent deadlines.
* Leadership skills.
Competencies
* Communicates Effectively
* Decision Quality
* Collaborates
* Instils Trust
* See the Big Picture
* Drive Results
* Do the Right Thing
* Value People
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