Caroola is a group of market-leading brands that specialise in providing tax management, umbrella, and accountancy services to small businesses and a high-quality contingent workforce in the UK. Through our brands, we specialise in managing tax, employment, accountancy and legislative compliance for the UK’s small businesses and contingent workforce - our solutions are market leading, and we’re always looking out for the best possible employees. As a successful and growing business, we are always looking to add only the very best talent to our teams. We have experienced significant growth and as a result would like to continue developing our teams. We are now looking to introduce a Customer Service Advisor to join our award-winning brand Parasol. Parasol is one of the UK’s largest employment service provides, Parasol’s mission is to make the working lives of our employees as simple as possible. Hours of work/ Hybrid Work Option Hybrid role- 3 days a week at our HQ in Warrington, 2 Days Home Based Flexible shift patterns between core hours of 8am - 7pm Monday to Friday Parasol: One of the UK’s largest employment service providers, Parasol’s mission is to make the working lives of our employees as simple as possible. Each year we support over 9,000 contractors and 4,000 recruitment business partners, providing their clients with a compliant solution. Key Responsibilities: Ensuring all telephone, web chat and email enquiries are resolved to the client’s satisfaction. To manage the expectations of all clients through effective communication and ownership. To maintain a high level of personal drive, the highest standards of accountability and professionalism always. Provide reactive and proactive support to increase the likelihood of retention. Be a credible face of the Parasol business and ensure that clients are well informed in relation to further potential offerings. Person Specification Essential: Previous experience in a Contact Centre environment. Ability to communicate clearly. Strong customer focus. Ability to be innovative and use own initiative. Personal workload organisational and time management skills. Ability to deal with difficult situations in an assertive and supportive manner. Ability to work as part of a team with active and valuable contribution. An understanding of and adherence to all confidentiality aspects required. An understanding of and adherence to all relevant health and safety procedures. GCSE (or equivalent) in Maths and English at grade C or above Excellent computer and keyboard skills with experience of using Microsoft Office applications. Desirable: Knowledge of the Umbrella/Accounting Finance Industry. Ability to work to organisational standards (e.g., service level agreements.) Formal Customer Service Training e.g., NVQ Benefits Package Holidays - 25 days off plus Bank Holidays to reach a maximum of 29. Holiday Purchase Scheme - You can buy up to an additional 3 days per year Long Service Benefit - Following 2 years' service 1 additional day's holiday will be added each year up to a total of 29 Private medical insurance - Bupa Dental insurance Cycle to Work scheme Subsidised gym memberships. Financial benefits - Free access to mortgage advice, credit scoring for life and financial management tools Company Pension Scheme Dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health. Counselling Support - Through Health Assured, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme. Tusker Car benefit scheme Voucher Discount Scheme Opportunity to opt into Onsi - Access to flexible pay benefits