IT Helpdesk Technician
Location: Cambridge
Salary: A£27,939 and A£33,773 per annum, in line with qualifications and experience.
Hours: 37.5 hours a week Monday to Friday with a half hour lunch break (unpaid), and full year.
The Perse School Cambridge is one of the country's leading independent co-educational day schools for children aged 3-18.
Their aim is to be a leading employer of choice, striving to be a school where staff feel valued, respected, and motivated.
They are committed to providing a competitive salary and benefits scheme while offering opportunities for personal and professional development.
The Role
The IT Helpdesk Technician role is a technical position within the IT department, acting as the main point of contact for daily technical enquiries. Collaborating with another IT Helpdesk Technician, this role will offer diverse support across all three school sites and assist senior team members with various technical projects.
The purpose of the IT Helpdesk Technician is to provide excellent support to the school community, including setting up and maintaining equipment, troubleshooting problems, and providing technical advice and best practices.
The IT Helpdesk Technician supports all three schools, requiring flexibility and the ability to work both independently and as part of the broader IT team.
The IT Department
The IT department is led by the IT Director and supported by an IT Manager, Network Manager, Senior IT Systems Engineer, Senior Systems Manager, Power Platforms Developer, Data Manager, Data Administrator, IT Helpdesk Technicians, Senior IT Helpdesk Technician, and an IT Office Administrator.
The School operates a wide range of enterprise technologies including VMWare, Veeam, Ruckus, Microsoft 365 platforms such as SharePoint, Intune, and PowerApps, along with cyber security monitoring software and other on-prem/cloud technologies.
A key aspect of the IT department's work is the commitment to professional development, encouraging staff to take advantage of external resources and to share knowledge within the team.
Key Responsibilities:
1. Deliver outstanding customer-focused support to a diverse user community.
2. Install, upgrade, configure, and support Microsoft platforms using tools like Intune.
3. Provide hardware and software assistance for desktop and laptop computers, as well as printers, photocopiers, and telephones.
4. Troubleshoot, diagnose, and resolve issues related to IT equipment and network infrastructure.
5. Take proactive measures to prevent common issues.
6. Manage user accounts, passwords, and security permissions through Active Directory.
7. Support audio-visual equipment, including display screens and projectors.
8. Create and maintain documentation such as guides and reports.
9. Perform administrative tasks to ensure the smooth operation of the IT department.
Skills and Qualifications:
1. Good general level of education with GCSE level qualifications in English and Maths.
2. Experience in similar IT Helpdesk environments.
3. Ability to prioritise daily tasks effectively.
4. Willingness to learn new skills and roles.
5. Excellent problem-solving skills.
6. Strong knowledge of PC hardware and Windows platform support.
7. Knowledge of audio-visual equipment.
8. Good communication, organisational, and interpersonal skills.
9. Empathy for pupils, staff, and the community.
10. Ability to work effectively both as part of a team and independently.
11. Flexibility and adaptability.
12. Ability to work collaboratively with colleagues.
If you feel you are a suitable candidate and would like to work for this reputable School, please proceed through the following link to be redirected to their website to complete your application: perse/work-with-us/
Closing Date: 27th March at midday, but applications will be considered as they are received; The School reserves the right to make an appointment before the closing date.
The School actively supports equality, diversity, and inclusion and encourages applications from all sections of society. #J-18808-Ljbffr