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Overview
Do you want to help enrich the lives of learners worldwide? At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide.
The Contract and Commercial Manager in RM Assessment supports the Business Growth team in all matters of contract and commercial management.
Responsibilities
* This role centrally manages the life cycle management of RM client contracts to support client retention.
* Provides commercial and contract support to existing clients which do not fall within strategic growth plans but remain a source of revenue generation i.e. SaaS.
* The role holder will centrally have oversight for the P&L of all accounts outside of the strategic portfolio, liaising with the customer relationship management team on any account variations.
* The role will support the bid management process, providing commercial challenge and rigor as part of the solution design.
* They will be a key leader within the internal governance forums to ensure the Senior Leadership Team are fully aligned on the solution, commercial terms and financial structures ahead of contract signature.
* The role supports commercial discussions with the customer between preferred bidder status and contract signature.
Day to day, the Contract and Commercial Manager is responsible for ensuring contract obligations are understood and delivered, along with ensuring preparedness for all contract extensions supporting all aspects of retaining RM customers. This management role is responsible for planning, designing, and leading the contractual solutions for existing customers working closely with Strategic Account Directors and CRM's.
Key Responsibilities:
* Lead commercial negotiations at all levels within the customer organisation for existing contracts which do not fall under a Strategic Account Director.
* Lead the governance process within RM for the customer solution and commercials to achieve full alignment and sign off from the Senior Leadership Team for contract extension and new non-enterprise customers.
* Central owner of Contract Obligation tracker for all new contracts, producing the output and allocating ownership with RM for all new contracts through the bid management process.
* Support the leadership of contract renewals within the Business with a shared objective to achieve all renewal targets and expand customer accounts.
* Lead discussions with the customer to understand their challenges and needs, ensuring RM provides the customer with a relevant assessment solution.
* Throughout commercial negotiations, ensure the solution remains true to achieving the goals and ambitions of the customer.
* Lead governance sessions to ensure RM leadership teams are kept informed of changes to plans, solutions, commercial and financial implications.
Experience
* Commercial: Experience of leading and successfully completing commercial and financial contract negotiations for contracts is essential.
* Customer Relationships: Outstanding track record in building and maintaining strong, trusting customer relationships in a commercial environment.
* Senior Stakeholder Management: Proven experience of working with Senior Leadership teams to manage expectations and drive positive outcomes in complex commercial programmes.
* Technical knowledge: Strong experience of complex B2B enterprise SaaS solutions is desirable.
* Assessment background: Experience of working in Assessment, either General or Professional Qualifications, is a benefit.
* Planning and organisation: Excellent understanding of what is involved in developing, communicating and delivering a project plan for a multi-disciplinary team.
* Communication: Exceptional communication skills that demonstrate professionalism and strong interpersonal skills.
What's in it for you?
At RM, we provide office-based colleagues with multi-location and hybrid working options to suit them. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan, some roles are also eligible for a performance-related bonus.
To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.
Unfortunately, we are unable to offer sponsorship for this role.
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