CK Group are recruiting for a Technical Service Lead, to join a global chemical manufacturing company at their facilities located in Durham, on a permanent basis.
The Company:
Our client is a leading chemical manufacturer, specialising in producing thermoplastic products and exporting them globally.
Location:
This Technical Service Lead position is located in Durham, UK.
The Role:
Reporting to the Technical Manager you will be responsible for managing customer relationships, providing expert technical support, and driving the continuous improvement of clients PVC compounds to meet and exceed customer expectations. This role requires an understanding of plastics compounding (preferably relating to PVC), extensive experience in technical service management, and a proven ability to drive customer satisfaction and product innovation across a diverse range of applications.
You will additionally be responsible for:
Leading a team of experienced professionals (technical service technologists, regulatory), providing guidance, support, and training.
Customer support: Collaborating with customers, understanding their needs and challenges and developing solutions to enhance product performance and application outcomes.
Acting as the primary technical liaison and ensuring high levels of customer satisfaction.
Collaborate with the Quality team and supp...