Job Description
Our client has a fantastic opportunity for a Claims Advisor to join their company based in the Malton or Hull Office.
This is a permanent Full-time position working Monday – Friday, 8.30am – 5pm. Hybrid working is available once the probationary period is passed. Competitive salary on offer, dependant on experience. The role is responsible for undertaking the case management of insurance claims made by clients.
Duties:
* Taking first notification from the client, issuing claims forms, validating the claim against the policy coverage, liaising with insurers, loss adjustors and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, informing customers how their policy premiums may be affected by their claim.
* Utilising technical knowledge to support colleagues and deliver outcomes for clients
* Identifying suspicious, complex, or high-value claims and raising these with management
* Following the procedures for the quick resolution of claims to an accurate and high standard, working on behalf of the client/customer and liaising with Insurers as appropriate, keeping the client informed and updated at all stages
* Handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice.
* Provide input and expertise to improve client journey, demonstrating technical proficiency and efficiency.
* Provide input into projects and business developments.
Requirements:
* Previous Insurance or Claims experience
* Excellent communication skills, both written and verbal
* Basic computer literacy & numeracy skills
* Ability to build mutually beneficial relationships with both colleagues and clients
Please apply by uploading your CV (with full employment history and contact details of at least two referees - one of whom should be your current or most recent employer) to candidates@workwithyorkshire.co.uk.
To be eligible to apply for this role, you must also have the legal right to work in the UK.
For an informal discussion about this role please call Georgina or Emily on 01904 566055.