Provide general reception and administrative duties as part of a team. Provide a helpful, friendly and welcoming service to our patients. Answer telephones promptly ensuring that all in-coming lines are covered at all times. Care Navigation: Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Manage multiple inboxes. Process prescription requests. Deal with ad hoc queries from patients and other healthcare professionals. Assist other members of the practice team as required.