Overview
Rokers Animal Feeds, Equestrian & Country store is a large independent retailer based on the outskirts of Guildford. At Rokers we are dedicated to providing exceptional retail experiences for our customers whilst driving profit. Our team is committed to excellence, innovation, and community engagement. We are looking for an Office & Marketing Administrator who will play a pivotal role in the business, ensuring the store merchandising and pricing is optimised, building strong relationships with our suppliers and marketing the business via Social Media.
This role reports into the Office Manager and the key responsibilities include:
* Pricing: responsibility for in-store pricing, including running regular reports, checking for anomalies and ensuring that margins are reached.
* Customer Service: First point of contact for customer enquiries coming via phone, email or social media.
* Invoice Management: Verify the accuracy of invoices for goods received. Address and resolve discrepancies in invoices with suppliers promptly and ensure credits are received for missing or damaged goods.
* Supplier Relationship Management: build strong relationships with suppliers to optimise supply chain performance.
* Stock Control: Overall responsibility for accurate stock levels on the EPOS systems. This involves booking incoming goods onto the system, overseeing stock counts, investigating discrepancies, proactively running reports and liaising with the Store Manager to improve accuracy.
* Reporting: Compiling ad hoc reports e.g. pricing, stock and sales to assist the General Manager. Use an analytical mindset to assess performance.
* Store Merchandising: Responsibility for merchandising in store. Work closely with the Store Manager to ensure displays, signage and the overall look of the store adheres to brand standards. This includes the creation and placement of posters, pricing and labels and implementation of new and improved POS display solutions.
* Social Media: Assist with the creation and management of engaging content across all social media platforms (Facebook, Instagram, Twitter, Snap Chat etc). Engage with our online community, responding to comments and messages in a timely manner.
* Event Planning: Assisting with the coordination of company events e.g. staff socials, team meetings and Christmas parties.
Experience Required:
* Minimum of 3 years of experience in an office administrative role, preferably in a fast-paced environment.
* Proven experience in marketing, including digital marketing, social media management, content creation and campaign execution.
* Proficiency in design software tools (e.g. Illustrator, Photoshop, InDesign, Canva or similar), for creating posters, signage, and digital assets. Strong attention to detail in design execution and layout.
* Solid understanding of brand identity and experience ensuring visual consistency across all touchpoints.
* Knowledge of merchandising principles and in-store visual displays that effectively highlight products and promotions.
* Expertise in office software and tools (Microsoft Word, Excel, PowerPoint, Trello).
* Strong financial acumen and an understanding of product pricing and profit margins. Keen attention to detail.
* Ability to handle multiple tasks simultaneously, prioritise effectively, and work under tight deadlines.
This is a full-time role, Monday-Friday.
In return we will offer a friendly team, competitive pay package, pension, staff discount across Rokers and free on-site parking.
To apply, please submit your CV along with a cover letter detailing why you are the ideal candidate for this position.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Store discount
Schedule:
* Monday to Friday
* No weekends
Experience:
* Administrative experience: 3 years (required)
Work Location: In person
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