Sheffield Children’s NHS Foundation Trust
The Quality and Governance Administrator will provide efficient and confidential administrative and Personal Assistant support to the Head of Quality & Governance. The post holder will work as a member of the administration team, providing support and cross cover to administration colleagues where required, and also provide excellent administrative support to the quality oversight functions and arrangements within the South Yorkshire and Bassetlaw Specialised Commissioning Provider Collaborative Hub.
Main duties of the job
The Quality and Governance Administrator will be responsible for handling the reporting of all incidents occurring across providers in 3 Provider Collaboratives across South Yorkshire and Bassetlaw, overseeing the process from reporting through internal review and closure. This will include keeping spreadsheets and shared drive folders in a neat and organised fashion, updating in a timely manner.
The post holder will attend a series of meetings with internal and external colleagues (both across the NHS and Independent Sector Providers) to transcribe complex minutes and record actions. This will include preparing agendas, reports and presentations for the meetings, ensuring that data is accurate and presented in a neat fashion adhering to the corporate branding and circulated to distribution lists in advance of the meetings.
The post holder will have a range of administrative functions and responsibilities to oversee and so it is essential that they work in an organised and efficient manner, being able to multi-task and handle large amounts of work with conflicting deadlines. It is essential that the post holder can work autonomously and effectively manage their own workload.
The post holder will provide some Personal Assistant support to the Head of Quality and Governance, mainly diary management but supporting them to manage their deadlines and ensure they have oversight of all ongoing actions and projects.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
* Brilliant Place to work
* Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.
As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patients and colleagues, and focusing on our communities and population health.
Job responsibilities
Please refer to the job description and person specification for further details on this role.
Inclusive Recruitment & Selection
We are committed to being an inclusive employer. We offer encouragement and active support to applicants with additional needs, including those from ethnic minorities, with disabilities and members of the LGBTQ+ community. If you wish to adjust any aspect of the recruitment process or wish to find out more about our recruitment & selection processes, please get in touch with our Recruitment Manager: Catherine.Gilbert7@nhs.net
Trust Values
The Trust is committed to providing great quality patient care and keep children, young people and families at the heart of what we do by following our CARE values:
* Compassion leading by kindness and showing empathy, understanding and respect
* Accountability striving to do the right thing and owning responsibility
* Respect value differences, tackling inequality and fostering a culture of inclusion
* Excellence delivering a high-quality standard of care
Person Specification
Qualifications
* RSA III Typing / Word Processing or equivalent
* Good general education to GCSE Maths and English (A to C or 4-9) or equivalent
* NVQ Level 4 in Business Administration or equivalent knowledge acquired through experience
* Evidence of ongoing professional training
Experience
* Significant experience of office practice
* Experience of working within a complex environment
* Experience of organising and prioritising diaries and schedules
* Experience of taking minutes at meetings
* Experience of using a wide range of IT packages e.g., Word, Excel, PowerPoint, E-mail
* Experience of working within a healthcare setting
* Experience in supporting senior level personnel
* Experience with assisting on projects
Knowledge
* Ability to work on own initiative and effectively as a team member to provide a proactive and high-quality customer focused service
* Understanding of office protocols
* Strong interpersonal skills for effective working with colleagues and internal customers / external stakeholders
* Appreciation of how public sector organisations operate
* Excellent organisational skills with the ability to plan and prioritise work to meet deadlines
* Ability to communicate effectively both verbally and in writing
* Understanding of how the NHS operates
Personal Attributes
* Self-motivated - uses own initiative and able to work independently
* Tactful, diplomatic, and understanding manner
* Adaptable to change
* Recognise the need to maintain strict confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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