Working hours: 7.30am - 5.30 pm
Location: Braintree
Are you a skilled engineer with a passion for providing top-notch customer service? This is an exciting opportunity for a Field Service Engineer to join a dynamic team and offer expert on-site support. Your primary focus will be on keeping equipment in optimal working condition through scheduled maintenance, repairs, and inspections, all while maintaining excellent customer relationships.
What's on Offer?
Salary: £31,000 - £37,000
Benefits: Insurance and pension plans
Key Responsibilities:
1. Technical Support: Investigate, diagnose, and resolve customer-reported technical problems with machinery on-site.
2. Equipment Servicing: Service a wide range of equipment, both on-site and off-site.
3. Independent Work: Ability to troubleshoot and solve problems with minimal supervision.
4. Documentation: Complete job cards and paperwork promptly and accurately.
5. Parts Management: Request and manage parts efficiently for repairs and maintenance.
6. Customer Service: Develop and maintain positive relationships with both internal and external customers.
7. Supervision: Supervise apprentices when required, ensuring high-quality work and safe practices.
8. Compliance: Ensure repairs and inspections adhere to relevant company procedures and safety standards.
9. Health & Safety: Take responsibility for the health and safety of yourself, colleagues, and customers in line with the Company Health and Safety Policy.
10. Professionalism: Present a professional image at all times when interacting with customers and team members.
11. Tool Safety: Ensure that your personal tools are safe and compliant with regulations.
12. Flexibility: Remain flexible to various tasks and challenges that may arise during your role.
Key Skills:
1. Aptitude: Strong understanding and skills in troubleshooting and repair.
2. Equipment Servicing: Experience servicing a wide range of equipment.
3. Problem Solving: Ability to investigate and diagnose technical issues.
4. Heavy Lifting: Comfortable with lifting and handling heavy equipment as required.
5. Lone Working: Ability to work independently and efficiently while maintaining high standards of work.
6. Communication Skills: Excellent verbal, written, and critical thinking skills.
7. Technical Skills: Proficient in MS Office and other necessary technical tools.
8. Customer Awareness: Strong interpersonal and commercial awareness with a focus on customer satisfaction.
9. Efficiency: Ability to work quickly and efficiently without supervision.
How to Apply:
If you're ready to bring your skills and experience to a role where you'll make an impact, we want to hear from you! Apply now by submitting your CV and cover letter outlining your experience and why you would be a great fit for the Field Service Engineer role. Alternatively, contact us directly for more information.
We look forward to welcoming a proactive, skilled Field Service Engineer to the team!
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! We are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days, you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
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