Customer Assistant
Salary: £8.60 for 20 years old and under, £11.44 for 21 and over.
Location: Vue Manchester Lowry
Overall Purpose
Our customer assistants are the essential link between our business and our customers. From day one, you'll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience.
You're not required to have prior working experience to be a successful customer assistant, but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year.
You'll be hands-on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy, and being equipped with the knowledge to answer queries about all our latest content and blockbusters.
Many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.
What Will I Be Doing?
* Supporting our customer journey from start to finish - greet customers into our cinema, offer prompt service, and support with any queries, ensuring a clean, comfortable, and safe environment at all times for our customers to enjoy.
* Using pace and efficiency at the till points to maintain a high level of customer service and help manage queue times.
* Communicating all the latest information about our current content features to our customers - including availability, start and end times, and recommending alternatives if their first choice is sold out.
* Utilizing the regular training and development tools we provide to confidently complete daily tasks and responsibilities.
* Communicating up-to-date information about pricing and the value of our content offering and booking options to our customers.
* Supporting our customers' understanding of the full range of products and services available by sharing fun facts, stories, statistics, and key information.
* Informing customers about our food & beverage options, including how and where to purchase and any promotional offers.
* Keeping all areas of the cinema clean, comfortable, and tidy.
* Helping to maintain a safe environment for both customers and staff by identifying and reporting any suspicious behaviors or disruptions.
What Skills Do I Need?
* Prior working experience is not essential, but some experience working with people is preferred.
* Have a positive can-do attitude and be willing to go the extra mile.
* A team player who supports colleagues with various daily tasks.
* Ability to work at pace in a busy and sometimes pressured environment.
* Demonstrate initiative and eagerness to learn new skills.
* Treat colleagues and customers with respect and be approachable.
* Take pride in your appearance and ensure a clean and tidy uniform.
* A clear communicator with good verbal and written skills.
* Confident in using technology in our cinemas - including till points and ticket scanners.
* Share a passion for the film and cinema industry.
* Aligned with our core values and can demonstrate these every day.
Life at Vue
Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and analyze data to make things as good as they can possibly be.
Our standards are high, but we embrace collaboration and different perspectives to genuinely improve what we do.
Our Core Values
* Analytical: Big picture thinking and detail enable informed decisions.
* Belonging: We are an inclusive team where everyone's voice matters.
* Collaboration: We work together to offer the best experience for our customers and team.
* Customer focus: Our customers are our main priority and at the center of everything we do.
* Dynamic: We are inquisitive problem solvers and not afraid of a challenge.
* Excitement: The world of big screen entertainment is continuously evolving.
Key Benefits
* Unlimited cinema for you and a monthly allowance for your family and friends.
* Annual holiday allowance.
* Wellbeing support including online GP access.
* Employee discounts across our food & beverage range at our cinemas.
* Exclusive discounts and rewards with many big brands through our rewards programme.
Equal Opportunities
Vue is committed to ensuring equal access and opportunities for all employees, ensuring that no one receives unjustified less favorable treatment.
Vue Manchester Quayside is based in the Quayside MediaCity Mall in Salford Quays. The job may involve late night shifts finishing around 3am and early mornings starting from 7am. Please ensure you have safe means of travel if you are interested in the job role, as Metrolink and bus services operate until around 11pm depending on the day.
This is a temporary contract running until the middle of February 2025. Candidates are expected to be available to work on Christmas Eve, Boxing Day, New Year's Eve, and New Year's Day, as well as the days leading up to and following Christmas.
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