The role of the Purchasing & Partnerships Advisor will work within the fleet department to help order and deliver new vehicles whilst building & managing customer and supplier relationships. The role is vital in the delivery of customer excellence to the wider Volkswagen Financial Services|FLEET customer portfolio and contributing to the growth and development of the department.
Responsibilities:
* Communication with VWFS|FLEET Customers and Vehicle Suppliers to identify vehicle requirements
* Liaising with nominated dealers/obtaining quotations and issuing vehicle purchase orders via EbbonDacs
* Progressing vehicle orders weekly, keeping systems and customers updated
* Efficient handling of outbound calls, handling queries in a professional manner supporting our right first-time ethos where possible.
* Communicating with internal and external customers through various Omni-channel including email, phone or face to face to answer customer enquiries
* Ensuring business critical reports are carried out and kept up to date providing customers with updates surrounding in life order queries raised
* Awareness of automotive products provided within the UK, including an understanding of Contract Hire and Salary Sacrifice is advantageous although training will be provided
* Validating documentation - ensuring all relevant information is in place allowing the advisor to correctly place the order for the agreed and desired product for our customers
* Carrying out relevant risk checks on new dealer suppliers - supporting the senior in the set up through BPDD process with Risk Control
* Tracking and processing new orders - Raising new business enquiries and orders to our dealer network - ensuring they are placed with the correct site, whether this is customer nominated or through our PDN. Proactively speaking with dealer network to resolve pricing queries in a timely manner to avoid delay of orders being placed at factory
* Performing a variety of tasks as assigned by the Senior/Team Manager such as a variety of administrative tasks - completing through the use of Salesforce and prioritising the workload to ensure tasks are completed within the agreed SLA expectation - both personal and for the team
In addition
Part of this temporary role requires additional skillset & experience gained ideally within the UK automotive and/or fleet background, and in particular including data management responsibilities such as;
* Ability to communicate effectively via both oral & written methodology with external parties discussing customer feedback for improved service levels
* Ability to manipulate various reams of data into dashboards & consistent report packs including summary tables and charts
* Advanced excel skills required - covering functions such as vlookup, pivottables, conditional formatting etc as well as interactive report pack creation
* Experienced in reviewing processes & reporting whilst proposing process enhancements for overall improvements and efficiencies
* Own monthly business reporting from 3rd party suppliers, manipulating and onward sharing data to improve overall customer outcomes
* Ability to learn new IT systems quickly and consistently allowing for increased output to queries
* Ability to work on projects alone or as part of a team
About You
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A good knowledge of VW Group Brand product and other manufacturers
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GCSE Maths and English at level C or above
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Ability to communicate effectively both in writing and verbally at all levels
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Advanced excel skills
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Attention to detail with a high degree of accuracy and ability to work under pressure
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Knowledge and understanding of UK Fleet leasing solutions advantageous
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A team player with the ability to work under pressure & at times alone in order to meet strict deadlines
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Confident and customer-focused in communicating both by telephone and face to face.
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High level of Customer service experience and ability to demonstrate use of initiative in order to aid departmental productivity.
Additional Skills
* Can work on own initiative as well as part of a team.
* Dynamic, inquisitive, and curious
* Analytic with an eye for detail
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application