Summary
You will play a pivotal role in providing comprehensive support to your assigned sector(s), assisting the Lead Account Managers/Account Managers in efficiently managing contracts and ensuring smooth day-to-day operations through various business and administration tasks.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
8.00am to 4.30pm, Monday - Thursday. 8.00am to 2.30pm, Friday.
37 hours 30 minutes a week
Start date
Monday 5 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Join our team as a Business Administration Apprentice and dive into the diverse realm of commercial operations. You'll support designated sectors, aiding in contract execution alongside Lead Account
Managers/Account Managers. You can expect hands-on training in tasks like:
* Printing route cards
* Matching route cards with drawings
* Creating packing lists
* Recording meeting minutes
* Processing customer schedules
* Locating missing parts
* Organising job cards
You will play a pivotal role in our team by actively engaging in various training sessions to enhance your skills and knowledge. You'll
also be responsible for providing support to your fellow team members, fostering a collaborative work environment.
Adhering to company policies and procedures is essential to ensure smooth operations and maintain a high standard of professionalism. Additionally, you'll participate in regular performance evaluations to assess your progress and identify areas for improvement.
Demonstrating a dedication to continuous learning and personal growth will be key to your success in this role, as you strive to
develop into a proficient and valued member of our team.
Where you’ll work
Washington Metalworks Bath Road
Gateshead
NE10 0LH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CITY OF SUNDERLAND COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
* English (grade Grade 4-9 Or Equivalent)
* Maths (grade Grade 4-9 Or Equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Initiative
* Patience