Role: Quality Assurance Manager, also known as a Quality Assurance Business Partner
Location: Hybrid role, based out of one of our Northern offices with travel across the North of the country - flexible on location
Salary and benefits: £45,000 basic salary plus car allowance, £400 per month
Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because life is better at home.
Helping Hands is one of the nation’s leading home care providers and the only one to be endorsed as a Centre of Excellence by Skills for Care. With over 150 branches across England and Wales, as well as our Support Office in Alcester, Warwickshire, we are committed to delivering the highest standards of care.
We’re now looking for an experienced and passionate Quality Business Partner to join our team.
This is a critical role in ensuring that our services meet and exceed regulatory standards, improve customer experience, and drive continuous improvement. You’ll work closely with operational teams, senior management, and external stakeholders to uphold quality, compliance, and safety across all care services.
Main Responsibilities
* Drive Quality & Compliance – Act as the key quality and compliance specialist, working with Area Care Managers, Registered Managers, and Regional Directors to maintain high standards of care and ensure compliance with CQC, CIW, and local authority regulations.
* Data & Insights – Collect, analyse, and report on key quality metrics, including care outcomes, customer satisfaction, and service utilisation. Use data-driven insights to identify trends, implement changes, and improve service delivery.
* Support & Develop Teams – Provide coaching, mentoring, and expert guidance to operational teams, ensuring they have the knowledge and tools to deliver exceptional care. Lead on training, quality workshops, and best practice sharing.
* Audit & Risk Management – Conduct regular quality assurance audits, ensuring all branches adhere to internal policies and regulatory requirements. Identify risks, implement improvement plans, and escalate concerns where needed to maintain high-quality services.
* Continuous Improvement – Identify opportunities for process improvements and innovation in service delivery. Develop and implement action plans that enhance efficiency, safety, and customer satisfaction.
* Stakeholder Engagement – Build and maintain strong relationships with regulatory bodies (CQC, CIW), local authorities, and professional organisations to ensure best practice and compliance.
* Regulatory Compliance & Governance – Keep up to date with industry regulations, legislative changes, and emerging best practices to ensure Helping Hands remains at the forefront of quality care.
* Collaboration with Key Functions – Work closely with internal departments such as HR, Learning & Development, Marketing, and GDPR teams to drive quality improvements and compliance initiatives across the business.
About You
To be successful in this role, you will need:
✔ Experience in a quality, compliance, or governance role within the health & social care sector
✔ A strong understanding of CQC & CIW regulations and how they apply to home care services
✔ Excellent analytical skills – ability to interpret data, identify trends, and make informed decisions
✔ Strong leadership & communication skills – confident in influencing and engaging stakeholders at all levels
✔ A passion for person-centred care and a commitment to delivering the highest quality service
✔ The ability to manage multiple projects simultaneously and work effectively under pressure
✔ A proactive and solution-focused mindset with a drive for continuous improvement
✔ Flexibility to travel across the region, with a full UK driving license
Desirable:
* Level 5 Diploma in Health & Social Care Management
* ISO 9001 Lead Auditor Qualification or equivalent in Quality Assurance
* Experience in policy writing and process development
* Previous experience working in a home care or regulated service environment
What We Offer
* Career progression opportunities – Be part of a growing, forward-thinking organisation
* Car allowance of £400 per month
* 23 days annual leave, rising to 25 after 2 years of service
* Blue Light Card – Discounts across hundreds of retailers and services
* Refer a Friend Scheme – Earn rewards for recommending new team members
At Helping Hands, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued and supported. All applications will be treated fairly in line with our Equality and Diversity Policy.