FTTP Civils and Faults Manager We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we’re looking for a FTTP Civils and Faults Manager to manage and support with the delivery of connections and break fix activities across FTTP/FWA. Could this be you? If you have experience managing FTTP faults, civils, and repairs while leading a team with a focus on safety, quality, and customer service, we would love to hear from you. Here’s why you’ll love this role… - Lead and manage an FTTP Fibre Faults and Civils team, overseeing a range of tasks including prebuild, installations, surveys, and fibre fault repairs. - Ensure the team is trained and competent to deliver high quality work, focusing on health and safety compliance - Conduct regular performance reviews, 12-1s, and manage training and performance records. - Monitor productivity and address team complaints, providing feedback and improvements to enhance performance. - Foster a customer first mindset across the team, driving continuous improvement and efficient service restoration. Here’s why you’ll be great in this role… - Strong knowledge of FTTP fibre faults and Civils work, with experience in PIA delivered networks (both OH and UG). - Understanding of permit systems, network drawings, and fibre fault diagnosis. - Experience in managing teams across wide geographical areas, with a focus on productivity and standards. - Leadership skills with the ability to motivate and develop individuals and drive continuous improvement. - Desirable qualifications such as IOSH Managing Safely, NRSWA, and S1/S7/S8 certifications. The benefits… - Pension – 5% employer / 5% employee contribution. - WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction. - Social Events – Summer and Christmas parties etc. - Thank Q Awards – Monthly £50 winner, yearly £500 winner. … and more. Please note: Unfortunately, we can’t offer visa sponsorship.