On behalf of Network Rail, we are looking for a Helpdesk Operator for an 8 Month Contract (Inside IR35)
Hybrid - 2 days per week in Rochdale, Manchester & the rest WFH.
Network Rail is at the heart of revitalising Britain's railway. From Crossrail - Europe's largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!
You will support the delivery of an efficient Operational Property helpdesk function. To take incoming calls into the Helpdesk Centre via telephone and e-mail, recording and reacting appropriately to all requests. Transposing fault requests into Citadel, liaising with customers, ensuring the OPHD maintains an efficient courteous service to its customers.
As a Helpdesk Operator, your main responsibilities will be to:
* Record reactive incidents using Citadel system in accordance with NR Station Access and Operational Property guidelines.
* Adhere to all relevant procedures distributed by NR Teams and briefed via Helpdesk Manager referring to helpdesk documentation
* Communicate via telephone and email, being the interface with the operational property teams and their customers.
* Provide and undert...