At QBE, we’re growing and we want you along with the journey – make a positive difference in people’s lives and grow your experience in Compulsory Third Party Insurance Claims. We are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team to support people to get their lives back on track after a Car Accident Injury.
Your new role
At QBE, our customers are at the heart of everything we do. As a Case Manager at QBE, you will assist injured workers with their injury management whilst maintaining relationships built on trust with all stakeholders involved.
* Experienced delivering exceptional customer service.
* Continue to learn and grow your knowledge through an ever-changing variety of situations and challenges.
* Build and maintain strong relationships with customers by guiding and supporting them through their recovery.
* Work in a fast-paced and dynamic work environment.
* Manage end-to-end claims with the help of your leaders.
About you
You genuinely care about the work you do, delivering an informed, customer-centric service with empathy and patience. To be successful in this role, you will also bring:
* Insurance claims or allied health experience - highly desirable.
* Be customer-focused and genuinely care about people.
* Be resilient and not easily overwhelmed (sometimes it can be tough assisting people through a vulnerable time in their life).
* The confidence to make decisions and be empowered.
* Be able to actively listen to people and guide them through the claims process in a natural and empathetic manner on the phone.
* Strong computer skills and the ability to pick up new computer systems.
Apply now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.
QBE recognizes the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements, or you would like to connect with one of our networks please contact us.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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