Job summary Our mission statement Our mission is to provide compassionate, comprehensive, patient-centered healthcare in our community. We are dedicated to delivering high-quality medical services that promote wellness and address the diverse needs of our patients. Crowhall Medical Group are looking to recruit a full-time Patient Care Navigator to join the team on a permanent basis. Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we would love to hear from you Informal chats / visits welcomed and encouraged Main duties of the job What Were Looking For A confident communicator with a friendly, patient, and professional attitude. Someone who can handle a fast-paced, demanding environment with ease. Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided for the right candidate. At Crowhall Medical Group, we focus on delivering outstanding care within a supportive and innovative team. If you are passionate about making a positive impact in Primary Care, we would love to hear from you. Please note: Unfortunately, we are unable to offer sponsorship for a Skilled Worker Visa for this position. Applicants must have the right to work in the UK at the time of their application. Please see job description atached for full job description About us We are a very friendly, tight-knit team and are committed to ensuring our staff benefit from a good work-life balance. We are extremely passionate about good patient care and are very forward thinking in our approach. We are passionate about inclusion, investment, retention, and personal, professional development. There is strong managerial support, and we support one another to no end. Everyone's door is always (metaphorically) open, and we encourage discussion and chat throughout the day. Our highly experienced, dedicated GP partner is supported by our fantastic, highly skilled clinical team consisting of a salaried GP, long term locum GP, an ANP, 2 nurse prescribers, 2 practice nurses and an HCA. All our clinicians are well supported by our excellent, hardworking, dedicated administration team. Our exec team includes a GP Partner, a Practice Manager, a Nursing Manager and an Office Manager, all of whom are dedicated, very approachable, committed, and passionate about their staff, their patients and the community they serve. Benefits: - Employee Assistance Programme - Large on-site FREE carpark - On site District Nurses - On site pharmacy - NHS Pension - Blue Light Card - Small friendly, tight-knit team Informal chats / visits welcomed and encouraged Date posted 11 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A3392-25-0000 Job locations Felling Health Centre Stephenson Terrace Gateshead NE10 9QG Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES - Receiving patients and visitors, consulting with members of practice team. - Processing telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional. - Actively signpost patients to the appropriate point of care. - Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link. - Process patient deductions. - Taking messages and passing on information. - Assist the office manager with target driven initiatives. - Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. - Filing and retrieving paperwork. - Action personal and group tasks in a timely manner. - Keep abreast of practice disseminated information via internal and external communication methods. - Attending practice meetings. - Attend training sessions when required. - Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. - Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning. - Providing clerical assistance to practice staff including actioning practice workflow; generic email inbox and online documents - Keeping the reception area, notice boards, leaflet etc. tidy and presentable - Cover sickness/annual leave and work reasonable overtime when required. - Understand the meaning of teamwork and work in collaboration with your colleagues. - Perform any other relevant and reasonable duties that may be requested by the office manager or exec team. - Undertake statutory and mandatory training as required. - Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. - Updating of the practice DNA record spreadsheet. - Monitor effectiveness of the system and report any problems or variations required. - Deal with home visit requests, carefully noting all details alerting the on-call GP to late visits. - Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. - Ensure correspondence, reports, results, etc., are filed in correct record. - Raise and process patient referrals. - Processing repeat prescriptions in accordance with practice guidelines. - Actively promote NHS online services and NHS App. This list is not exhaustive Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES - Receiving patients and visitors, consulting with members of practice team. - Processing telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional. - Actively signpost patients to the appropriate point of care. - Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link. - Process patient deductions. - Taking messages and passing on information. - Assist the office manager with target driven initiatives. - Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. - Filing and retrieving paperwork. - Action personal and group tasks in a timely manner. - Keep abreast of practice disseminated information via internal and external communication methods. - Attending practice meetings. - Attend training sessions when required. - Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. - Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning. - Providing clerical assistance to practice staff including actioning practice workflow; generic email inbox and online documents - Keeping the reception area, notice boards, leaflet etc. tidy and presentable - Cover sickness/annual leave and work reasonable overtime when required. - Understand the meaning of teamwork and work in collaboration with your colleagues. - Perform any other relevant and reasonable duties that may be requested by the office manager or exec team. - Undertake statutory and mandatory training as required. - Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. - Updating of the practice DNA record spreadsheet. - Monitor effectiveness of the system and report any problems or variations required. - Deal with home visit requests, carefully noting all details alerting the on-call GP to late visits. - Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. - Ensure correspondence, reports, results, etc., are filed in correct record. - Raise and process patient referrals. - Processing repeat prescriptions in accordance with practice guidelines. - Actively promote NHS online services and NHS App. This list is not exhaustive Person Specification Qualifications Essential - Excellent communication and interpersonal skills. - Strong organisational and time management abilities. - Attention to detail and accuracy in handling patient information and administrative tasks. - Ability to work effectively in a fast-paced and demanding environment. - Proficiency in basic computer skills and familiarity with office software. - Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided - Realistic idea of what the work involves - Strong understanding of patient confidentiality and data security Desirable - Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided to the right candidate. Person Specification Qualifications Essential - Excellent communication and interpersonal skills. - Strong organisational and time management abilities. - Attention to detail and accuracy in handling patient information and administrative tasks. - Ability to work effectively in a fast-paced and demanding environment. - Proficiency in basic computer skills and familiarity with office software. - Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided - Realistic idea of what the work involves - Strong understanding of patient confidentiality and data security Desirable - Previous experience in a healthcare or administrative role is desirable but not essential, as full training will be provided to the right candidate. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Crowhall Medical Group Address Felling Health Centre Stephenson Terrace Gateshead NE10 9QG Employer's website https://www.crowhallmedicalgroup.nhs.uk/ (Opens in a new tab)