We are looking to recruit an organised and enthusiastic individual to provide administrative support to the scheduling and allocation team through developing and maintaining efficient and effective administrative support systems and processes.
The role purpose is to support the Admin Co-ordinator in the day to day co-ordination of the Community Phlebotomist workload within the Community Intermediate Care Service.
Key Responsibilities:
1. Provide a confidential and flexible administration service to the Community Phlebotomy Service.
2. Ensure patient visits have been allocated correctly and according to the standard operating procedure.
3. Monitor SystmOne updating tasks and referrals and action them or escalate as appropriate.
4. Update patient and staff information as directed by the Admin Coordinator including adding/deleting patient visits and discharging patients.
5. Communicate complex, sensitive and contentious patient information effectively with patients, carers, staff in the multi-disciplinary team and other agencies via telephone and face to face.
6. Demonstrate independent working in an environment that can be fast-paced with rapid changes requiring prioritising of own workload and appropriate escalation to a supervisor.
7. Demonstrate excellent communication skills through a variety of means via email, telephone, and face to face.
8. Support and provide cover for colleagues.
9. Always maintain confidentiality.
10. Undertake any other duties that might be considered appropriate by the Operational Business Manager after negotiation and adequate training.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to the professional development of its staff together with the provision of an excellent health and well-being support service.
We are excited to announce an opportunity to become part of our dedicated Community Phlebotomy team. Working closely with the support of an admin co-ordinator, you will play a vital role in providing excellent patient care to patients in their own homes, using an electronic booking system to schedule patient visits for our Community Phlebotomists.
The Community Phlebotomy Service is a city-wide service providing blood sampling for patients within their own homes, and this service is currently undergoing expansion.
For further details / informal visits contact:
Name: Rebecca Gamban
Job title: Admin Co-ordinator
Email address: r.gamban@nhs.net
Telephone number: 0114 3078420
Julie Scott
Admin Co-ordinator
Email: j.scott3@nhs.net
Telephone: 0114 2712454 - option 1
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