The Care Supervisor will be specifically responsible for: - Managing Care Workers and ensuring the delivery of quality service and ensuring service user satisfaction. Ensuring the delivery of services as agreed in the service user support plans Ensuring effective management of the team and resolving any issues promptly. Ensuring that staff adhere to company policies and procedures at all times. Monitoring the effectiveness of the care workers by conducting various spot checks, supervisions and group meetings in accordance to company policies and procedures Ensuring that good relationships are maintained between staff and service users, by acting as the liaison between care staff, office staff and service users. Completing medication audits, ordering medication and recording any changes to service user medication as required for service users. Ensuring that staff rotas for the service are updated and available, and when necessary ensure that changes are made. Ensuring that care workers wear appropriate uniform, identification badges and use personal protective equipment as per guidelines. Attending and participating in service users care and support needs when required. Ensuring that audit spot checks are completed where medication is being administered. Ensuring that medication and observations forms are collected and submitted to the office timeously where necessary. Ensuring that accurate records are maintained and that there are through hand overs between incoming and outgoing staff. Ensuring that all incidents and accidents are recorded timeously and accurately. Ensuring that the Service Manager/Area Manager are notified immediately of any incidents and where necessary raise any safeguarding incidents. Investigating and resolving any non-critical incidents timeously. Conducting assessment of packages for new service users, quality assessments and re-assessments as required timeously. Conducting quality assurance checks through personal visits to service users, attending assessments and reviews. Representing the company in meetings with local authorities and commissions as and when required. Ensuring that there is a copy of the weekly schedule available prior to the start of the week. Collecting and collating data from the care workers in order to submit quarterly KPI information. Ensuring that regular team meetings are held with staff to discuss any job related issues, share company information and encourage knowledge sharing between staff