Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
About CDW
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.
Job Summary
The role of the Project Coordinator within CDW Professional Services is responsible for delivering a quality and professional project delivery service to internal and external clients in order to support the winning of new business and the delivery of work packages / small projects (or programme work streams when appropriate) of work to CDW’s delivery standards. The role entails on behalf of a client and CDW, taking responsibility for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Ultimately the Project Coordinator plays a pivotal role in supporting the overall delivery success of the project. As such they will play a key role in maintaining the project environment to support, maintaining focus, enthusiasm and momentum for each individual project.
Key responsibilities
1. Project Delivery
* Planning the project and actively monitoring its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate)
* Working with the Resource Management team to facilitate the appointment of individuals to project teams
* Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements
* Managing third party contributions to the project (as required)
* Managing communications with project stakeholders (as required)
* Managing Risks, Assumptions, Issues and Dependencies to the project's successful outcome (as required)
* Reporting the progress of the project at regular intervals to the appropriate governance bodies both internally and externally
* As required, managing the project scope, risks, assumptions and issues throughout project lifecycle, escalating and highlighting to relevant parties for resolution as necessary.
* Engage with account/sales managers & directors, consultants to support in the planning of the implementation and delivery of client projects.
1. Delivery Excellence
* Adhering to CDW’s delivery framework
* Manage the allocated CDW delivery risks by following documented delivery, approval and acceptance processes
* Ensuring effective quality assurance for the overall integrity of the project
* Managing and/or reporting on the project's budget, expenditure and costs against delivered components and outcomes as the project progresses (as required)
Typical Deliverables for the Role
1. Externally Facing
* Effective management of the CDW delivery team
* Working closely with all external teams as required.
* Responsible for embracing and enhancing CDW’s brand, and that of Operations and Professional Services, inside and outside of CDW.
2. Internally Facing
* Ensures personal objectives and KPI targets are met or exceeded.
* Develop strong working relationships and work closely with all internal teams and stakeholders as required.
* Maintain high standards of documentation both during delivery and for use in future marketing, sales, case studies and implementation activities.
* Proactively support the implementation of department strategies and processes.
* Pro-actively identifies own training and development needs as required.
* Ensure own compliance with departmental governance processes at all times.
Qualifications, Skills & Experience
Essential
* Prince 2 Foundation or Practitioner
Desirable
* Management of Risk (MoR) Foundation
* Management of Value (MoV) Foundation
Essential Attributes
Knowledge
* Experience of working with project management methods (e.g PRINCE2)
* Sound working knowledge of techniques for monitoring, planning, controlling & reporting on projects.
* Ability to find ways of solving or pre-empting problems.
* Excellent time management, organisational and planning skills
* Excellent standard of written English and documentation skills
* Excellent presentation skills
* Good knowledge of MS Office suite software including Microsoft Word, & MS Excel and MS Project
* Ability to prioritise tasks and expectation management
Experience
* Experience of working in a fast paced environment
* Experience of working in a professional and structured manner in a commercial environment
* Experience of working to complex administrative processes
* Experience of supporting a large project or managing small work packages
* Experience of working as part of a team while retaining clear ownership of allocated activities
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