Telephone Based Customer Service Advisor Required in Guildford, Surrey
Salary: £30,000 Basic + £42,000 OTE Uncapped
Hours: Monday - Friday 8.30 - 5.30pm + 1 hour break Our client a remote National Automotive Repair Service is currently seeking an Automotive Telephone Customer Advisor to join their Customer Service team providing a good value automotive servicing and repair service to customers throughout the UK.
Our client is a market leader in the customer automotive service arena, who pride themselves on providing market leading customer service and support to their clients across the nation.
Responsibilities of a Telephone Based Customer Service Advisor with our client:
Handle inbound calls from customers regarding vehicle repair inquiries, appointments, and service updates.
Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and professionally.
Schedule appointments for vehicle repairs and maintenance, coordinating with our network of service centres.
Communicate effectively with customers to ensure they are informed about the status of their vehicle repairs and any additional services required.
Utilise IT systems and databases to accurately record customer information, service requests, and appointments.
Collaborate with internal teams to solve customer problems and escalate complex cases when necessary.Requirements for this Customer Servic...