Who is LSA Management?
LSA Management is a forward-thinking property management firm dedicated to providing top-tier services for apartment communities across the Southeast. We combine the expertise and passion of Laurel Street with a long-term owner's focus on quality and impact, creating a unique opportunity to add value for residents, team members, and partners. Headquartered in Charlotte, NC, we manage 3,000 units and aim to expand to 10,000 by 2030.
The Opportunity
As a Leasing Specialist at LSA Management, you will be responsible for leasing, marketing, and maintaining positive resident relations within the community. You will play a key role in ensuring resident satisfaction and community profitability, working closely with the Community Manager to align community goals with company objectives.
The Skillset
* Passion for providing exceptional customer service
* 3+ years of Leasing experience in a Multifamily environment
* Affordable Housing leasing experience preferred
* Thrives in a fast-paced environment
* Flexible schedule, including evenings and weekends based on business needs
* Solid computer knowledge (Windows, Word, Excel, internet, email)
* Valid Driver's License and reliable transportation
* Working knowledge of Yardi and/or RealPage Property Management software preferred.
90 Days at LSA Management
We believe in setting clear expectations and goals from the start. Here's what your first 90 days will look like:
First 30 Days:
Orientation and Training:
* Company Overview: Learn about LSA Management's mission, values, and goals.
* Policies and Procedures: Familiarize yourself with company policies, Fair Housing laws, and compliance requirements.
* Software Training: Get hands-on training with RealPage and other property management software.
* Community Tour: Tour the property to understand the layout, amenities, and available units.
* Shadowing: Shadow the Community Manager to observe best practices in resident interactions and leasing processes.
Resident Relations:
* Introduction: Meet current residents and introduce yourself as a new point of contact.
* Customer Service: Begin handling basic resident inquiries and service requests under supervision.
Leasing and Marketing:
* Prospect Engagement: Start greeting and qualifying prospects, recording visits, and learning to demonstrate community features.
* Marketing Materials: Assist in updating and distributing marketing materials.
First 60 Days:
Leasing Activities:
* Lead Management: Take on more responsibility for managing leads, following up with prospects, and closing leases.
* Application Processing: Process rental applications, secure deposits, and ensure compliance with Fair Housing requirements.
* Move-In Coordination: Ensure apartments are ready for new residents and coordinate move-ins.
Resident Retention:
* Service Requests: Follow up with residents to ensure satisfaction on maintenance service request.
* Resident Events: Assist in planning and hosting resident appreciation and retention events.
Financial Responsibilities:
* Rent Collection: Begin assisting with rent collection and posting payments.
* Delinquency Management: Learn procedures for addressing unpaid rent and communicating with residents about outstanding balances.
90 Days & Beyond:
* Achieve 0% rent delinquency
* Ensure all community operations align with company goals
* Continue to build and maintain strong relationships with residents and team members
The Interview Process
We want our interview process to reflect our culture: transparent and collaborative. Here's what you can expect:
Our First Chat: Meet with a recruiter to discuss your background, what you can bring to LSA Management, and what you're looking for in your next role.
The Hiring Manager Interview: Dive into the role, team expectations, and what success looks like at LSA Management with your potential future boss.
The Technical Assessment: Depending on the role, you may be asked to complete a technical assessment to demonstrate your skills.
The Panel: : Depending on the role, you may be asked to meet with a hiring panel. Learn more about the team, responsibilities, and workflows. Be prepared to discuss past projects and how you collaborate with others.
The Executive Review: Depending on the role, you may be asked to meet an executive to gain a different perspective on LSA Management. Ask well-thought-out questions about the company, culture, and more.
Job Type
* Full-time
* Pay: Hourly + Bonus (if applicable)
Benefits
* 401(k) with matching
* Dental, health, and vision insurance
* Employee assistance and discount programs
* Flexible schedule and spending account
* Life insurance
* Paid time off and parental leave
* Professional development assistance
Schedule
* 8-hour shifts, Monday to Friday
* Saturday based on business/property needs
License/Certification
* Driver's License (Preferred)
* Reliable transportation
Join us at LSA Management and make a meaningful impact on our communities!
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