What you will do in your working day
* Supporting the Business Development Team generating interest with construction companies and other interested parties with an introduction to Workforce Skills Support through the means of cold calling, email marketing campaigns, promotion of our services through advertising and networking events.
* Building and maintaining relationships with clients and providing an effective link between the client and their Business Development Manager, excellent verbal and written communication skills are essential.
* Creating and maintaining effective relationships with external training providers and other external partners.
* Liaising with 3rd party providers for suitable dates and locations and negotiating agreed discounts and maintaining our central tracker.
* Creating, chasing and processing booking forms
* Updating the CRM system and central records
* To provide additional ad-hoc support where applicable as directed by our Business Development Team
* Any other duties as deemed necessary by Line Manager.
The training you will be getting
Level 2 Customer Service Practitioner apprenticeship standard qualification, including Functional Skills in maths and English, if required.
This is a work based programme which means that the majority of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or remotely via Microsoft Teams.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What to expect at the end of your apprenticeship
* Potential full-time employment, upon successful completion of apprenticeship could be offered.