0.6 WTE permanent post within Camden Children's Speech and Language Therapy Service
We are looking for a creative, forward thinking and dynamic Speech and Language Therapy Assistant to join our well established, innovative speech and language therapy service in Camden.
The current post is based within our Complex Needs SLT team, who work within specialist provisions in Camden including Swiss Cottage School and specialist resource bases. We work with children and young people aged 2-19 with complex communication and feeding needs.
The successful applicant will need good communication skills including spoken and written English.
We will provide ongoing supervision and tailored support to the successful candidate.
Main duties of the job
General administration duties, e.g. photocopying/scanning, using electronic platforms for note keeping, logging incidents, ordering equipment, computer skills, and answering phone calls and queries.
Making materials to be used in therapy using the computer and laminator.
Working with individual children and small groups of children under the supervision and guidance of a qualified speech and language therapist.
Office organisation and processes and being able to prioritise tasks during the day.
Team working and positive communication skills with colleagues, including at times, vulnerable or challenging parents who may phone.
Supporting or working alongside staff in schools to run clinical groups, under the supervision of a speech and language therapist.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Communication
* To provide a warm and welcoming reception for all clients, their families and visiting professionals.
* To provide a courteous and professional response to telephone enquiries from clients, carers and professionals providing non-clinical information.
* To take and distribute telephone messages.
* To assist with the management of email correspondence to the service.
* To assist with keeping office and therapy areas tidy, safe and secure.
Administration
* To collect and distribute incoming and outgoing mail, date-stamping documentation as necessary.
* To assist in the ordering of stationery and equipment, ensuring sufficient stock is maintained.
* To assist in the maintenance of the clinical room booking diary.
* To maintain and update the current filing systems.
* To assist in organising and sending appointment letters and other required information.
* To manage confirmation of clinical appointments, rearrangements and discharges.
* To prepare consent forms, assessment forms and other relevant information for clinical appointments.
* To assist in checking consent forms and distributing copies of clinical reports.
Clinical
* To carry out prescribed tasks to facilitate the communication skills of children, working under the supervision of a speech and language therapist.
* To prepare therapy materials.
* To implement speech and language therapy packages of care based on goals set by the clinician.
* To record client observations and session outcomes in the child's electronic record.
Electronic Record/SystmOne
* To use the SystmOne to ensure that accurate patient information is recorded and up to date.
* To assist in processing new referrals and book appointments on to SystmOne.
* To scan and upload emails, reports and other relevant correspondence onto SystmOne.
General
* To attend training including mandatory and other training courses as required.
* To assist in training and integration of temporary and new permanent members of staff.
* To respond to activated panic alarms and ensure the Head of Specialty is informed.
* Any other reasonable duties as directed appropriate to grade.
Additional information
To uphold and maintain patient confidentiality in line with national and Whittington Health Information Governance Policies.
Person Specification
Qualifications
* Educated to GCSE/NVQ 2 or equivalent and must be able to demonstrate high standards of literacy and numeracy.
* Intermediate level of IT skills.
Skills
* Excellent word processing skills, and experience of a full range of Windows software.
* Excellent communication skills, both written and verbal.
* Electronic database management.
Experience
* Experience of dealing with the public with a proven ability to deliver a high standard of customer care.
* Experience of working with children and/or young people.
* Experience of working in the public sector/NHS.
* Confident and sensitive telephone manner.
* Ability to exercise judgment when dealing with patient/professional enquiries.
* Ability to work effectively under pressure, meet deadlines and prioritise workload.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Clinical Coordinator Complex Needs SLT Service
£29,485 to £31,088 a year pro-rata per annum inclusive of HCAs.
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