Job Description Summary: To timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service. Tasks and Duties: This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Air Export Operational Performance Standards. Prepare master air waybills and needed documentation File customs documents Ensure smooth and timely freight process flow Receive and update shipment status in a timely manner Ensure accurate and timely data entry into our operating system Track and Trace Air Export shipments Interact with branches in arranging their international shipments, meeting / exceeding customer service standards Coordinate with our contracted service providers in procuring space and services Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others) Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements Understand department process flow, constantly looking for areas of improved efficiency Meet KPI standards, as per the company’s procedures Overseas communications The Job role is of a Day shift, 4 on 4 off, 7:00am - 7:00pm.