Job Title: Junior IT Engineer Employment Type: Permanent Location: London Start Date: ASAP Role Description: We are seeking a motivated and detail-oriented Junior IT Engineer to join our growing IT team. In this role, you will assist with managing and maintaining the company’s technology infrastructure while providing excellent technical support to our employees. You will work with a dynamic team to ensure smooth operations and contribute to IT projects that enhance our systems and processes. If you are passionate about technology, enjoy troubleshooting, and want to grow your skills in a fast-paced environment, we would love to hear from you. What You’ll be Doing: First Line Support: Provide excellent support to our end users, both in person and remotely. Onboarding Support: Co-manage the onboarding process for new hires, ensuring seamless account setup and hardware provisioning. Systems Monitoring and Maintenance: Assist in monitoring and managing on premise systems with tools like Disk Space Manager, office365 and Open source softwares like Nextcloud and Resource Space. Office 365 Administration: Provide support for Office 365, including email, OneDrive, Teams, and other Office applications. Microsoft Exchange Support: Support email configurations, troubleshooting, and maintenance tasks within Microsoft Exchange. Mac OS/IOS Device Support: Offer technical assistance for macOS and iOS devices, ensuring all hardware and software issues are promptly resolved. Documentation: Create and maintain detailed documentation for onboarding processes, system configurations, and troubleshooting guides. Collaboration: Work closely with senior IT team members to identify and implement improvements in IT operations and security. About You: at least an entry level understanding of IT systems and technologies, with a willingness to learn and grow. Hands-on experience with macOS and iOS troubleshooting. Familiarity with Office 365 and Microsoft Exchange administration, or similar services such as google workspace. Strong organisational skills and attention to detail. A customer-focused attitude with excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. About BUILDHOLLYWOOD BUILDHOLLYWOOD is dedicated to placing creativity in the heart of our cities. As the UK’s leading street advertising specialist, we develop, curate and offer street poster space to a range of clients within the music, fashion, arts and culture sectors. BUILDHOLLYWOOD creates the space and our family of agencies, DIABOLICAL, JACK and JACK ARTS work with clients to bring their campaigns to life on the street. Built on an art school mentality that stretches back decades to our founder, we have a talented family of agencies – DIABOLICAL, JACK and JACK ARTS – who specialise in their own sectors to produce street-level poster campaigns, creative billboards, hand-painted murals, interactive installations, ambient activities, and unique experiential campaigns, creating authentic interactions with people on the street. This combination of format, creativity and position is unique to BUILDHOLLYWOOD. It’s the reason why we work and collaborate with the most exciting brands, artists and creative institutions in the world. Benefits: · Salary of circa £30k plus bonus scheme to share in company success · £1k yearly London travel allowance · 25 days annual leave, plus bank holidays and an additional day off to celebrate your birthday (incrementally rising to 30 days after 5 years’ service). · Life Insurance and Group Income Protection with Canada Life. · Flexible working - to help you achieve that all-important work-life balance · Access to our Employee Assistance Programme (EAP) · A fully stocked kitchen for breakfast essentials - including cereals, toast and fruit · Family is important to us, so we have a range of inclusive family-friendly policies in place, including enhanced leave to support you during those important times. Our Values Our values are really important to us. Below is a brief overview, but we’d love to tell you more AUTHENTIC – We believe that we are at our strongest and most creative when everyone can be their authentic selves. We treat everyone with respect, share our own differences and unique perspectives and feel proud of them. We are confident to pursue our passions. CARE – We take care in what we do, we are meticulous in the execution of our tasks, care for our craft is what sets us apart from the competition. We care about the world around us and how we affect it, we strive to reduce our impact, make positive contributions and improve the environments we work in. We care about our own wellbeing and each other’s, we provide support, knowledge and empathy where we can. COMMUNITY - We are part of something bigger than ourselves, one team and one community with a common goal and purpose. We each play our own important part but cannot thrive without each other. We are present and engaged for our colleagues. We recognise our role and influence in building a positive community, caring how we speak to one another, the way we make each other feel and the support we give one another. CURIOUS - We are always asking questions and learning whilst doing. We celebrate the gaining of knowledge for personal and professional growth. We keep ourselves well informed. We are collaborative and embrace alternative viewpoints and innovative approaches. We respond to the creativity in the world around us. GROW - We take ownership of our careers, set ourselves goals and thrive on challenge. We are ambitious, we see effort as necessary to grow. Individual success is all of our success. We seek out learning and embrace feedback. And we enjoy the journey. BUILDHOLLYWOOD is committed to creating an environment that is inclusive to all, where everyone is treated with kindness and respect. We believe in equal opportunities for everyone and welcome applicants from all backgrounds. Do reach out to let us know if there’s any actions we can take to better support an environment where you feel comfortable. Please let us know if you have any accessibility requirements at any stage of the recruitment process. We are always open to ideas from our candidates that help us to make our processes more inclusive. Our website: https://www.buildhollywood.co.uk/