Desktop Engineer: Tech Bar, Windows 10, Windows 11, Laptop, Desktop, Builds
Our Global Enterprise client is seeking a Tech Bar Engineer to work with their engineering team on a rota basis.
Start Date: Jan 2025
Duration: 120 days (initially)
Pay Rate: GBP110.43/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: GBP 123.76/day (includes rolled up holiday)
IR35 Status: Inside
Location: Worcester
Technical Skills:
* Assistance with IT related queries & general basic enquiries
* Assist users logging into and logging tickets within Service Now
* Complete administration within Service Now (log/update and close tickets)
* Look up and check progress of IT support calls if requested
* Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to supplier or replace if out of warranty from stock.
* Device rebuilds and ensure compliance before re-issue (configured with latest Windows updates)
* Install & troubleshoot software
* Office 365 suite knowledge for troubleshooting
* Basic use of Active Directory - e.g., password resets, BitLocker recovery
* Basic use of SCCM
* Basic use of Nexthink
* NHS mail administration (creating accounts, password resets, applying O365 licenses, leavers and joiners, shared mailboxes, multi-factor authentication)
* Troubleshoot/fix MFA issues
* Educating users in logins, mail, MS Teams, Outlook, Cisco VPN, Citrix
* Spare stock management
* Loan stock management
* Liaise with other internal teams and NHS Acute Trust staff for application support and password resets
* Basic mobile phone support
* Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) to check with key contacts if there are any IT issues/perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.
* Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices.
Soft Skills:
* Flexible approach and ability to work cooperatively within a newly created team environment
* Self-starter with the ability to perform quality assurance and control to create technical deliverables
* Experience in operationally supporting large, complex technical environments
* Strong communication and interpersonal skills
* Capability to organize and prioritize tasks
* Strong interpersonal skills to establish/maintain relationships and interact with team members
* Strong organization and time management skills
* Strong analytical, problem-solving and troubleshooting skills
To apply for this Desktop Engineer contract job, please click the button below and submit your latest CV.
Curo Services endeavours to respond to all applications; however, this may not always be possible during periods of high volume. Thank you for your patience.
Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
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