Reporting to: Managing Director
Overview:
The Site Operations Manager is responsible for managing overall site operations, ensuring the smooth day-to-day running of the factory. This includes maintaining health & safety, environmental, food safety, and quality standards, while driving performance measures and service excellence. The role also focuses on team leadership and customer satisfaction.
Key Responsibilities:
Health and Safety
* Ensure compliance with company health & safety policies.
* Maintain high safety standards, measured through accident and near-miss statistics.
Quality Standards
* Maintain strong food safety and hygiene practices.
* Ensure compliance with customer/internal audits and BRC standards.
Staff Development & Training
* Ensure all team members receive necessary training for their roles.
* Support career progression through one-on-one meetings, appraisals, and development plans.
Product Standards
* Ensure all products meet customer expectations.
* Monitor performance through quality checks, taste panels, and customer feedback.
Administration & Logistics
* Oversee supply chain, planning, and logistics functions.
* Monitor performance measures, cost savings, and service levels.
KPI Management
* Track and report site performance on a weekly and monthly basis.
* Provide reports to the Senior Leadership Team and board.
Engineering & Maintenance
* Manage budget controls and ensure equipment availability.
* Analyze downtime and drive continuous improvement initiatives.
New Product Development (NPD)
* Oversee NPD function to drive innovation and business growth.
* Develop existing customer relationships and explore new business opportunities.
Decision-Making Authority:
* Budget controls for site and operations team.
* Part of the Senior Leadership Team (SLT).
* Team objective setting aligned with business goals.
* Ownership of site KPIs and performance metrics.
* Accountability for site health & safety.
* Oversight of quality, food safety, supply chain, planning, engineering, logistics, and NPD functions.
This role requires a proactive leader who can drive operational excellence, develop a high-performing team, and ensure customer satisfaction through continuous improvement.