Join to apply for the Ward Clerk role at University Hospitals Dorset NHS Foundation Trust.
Job Summary
We are looking for an enthusiastic and computer literate ward clerk, who will be part of a hardworking, busy but efficient team. They need to be able to work independently and also within a small group of ward clerks. Duties include working within our extremely busy SDEC Clinic and AMU Reception, assisting staff, patients, and relatives.
Base Location: Bournemouth
Interview Date: TBC
Main Duties of the Job
1. Support with clerical and administrative duties in the day-to-day running of AMU and our Same Day Emergency Care Clinic.
2. Be part of a hardworking and efficient multidisciplinary team, acting as an initial point of contact for patients, families, and external teams visiting the ward.
3. Assist in answering telephone calls, liaising with patients and their families, keeping diaries up to date in SDEC Clinic, and maintaining up-to-date information on Trust systems.
4. Problem-solving and assisting with other duties that may reasonably be required.
Job Responsibilities
1. Welcome patients and visitors to the ward, answering appropriate questions and providing any relevant information in a sensitive manner.
2. Undertake clerical and administrative duties on behalf of the ward.
3. Liaise with individual team members and other departments as required, contributing to the effective and efficient running of the ward.
4. Work within our extremely busy SDEC Clinic to ensure that notes are created and ready for same-day patients and ensure that the diary is up to date.
5. Arrange for the repair of faulty ward equipment and deliver post to patients.
6. Answer the telephone and deal with enquiries in a courteous manner.
7. Open and sort incoming mail and distribute to relevant personnel for action.
8. Use computers for inputting and accessing general patient information on Trust computer systems.
Person Specification
Qualifications
* GCSE (or equivalent) English and numeracy.
Knowledge
* Competent in the use of IT; basic computer skills.
* Desirable: Experience of clerical duties and working knowledge of computers.
Technical Skills Competencies
* Excellent communication skills including telephone.
* Organisational skills.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer Details
Employer name: University Hospitals Dorset NHS Foundation Trust
Address: Royal Bournemouth Hospital, Castle Lane East, Bournemouth, BH7 7DW
Employer's website: https://www.uhd.nhs.uk/careers
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